Department Code
20206-1020
Job Title
Student Service Coordinator
Pay Range
Commensurate with Experience
Hours
Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
Hours may vary based on operational needs.
Unionized Position Code
Not Applicable
Job Description
The Student Services Coordinator is responsible to work as a team member in a variety of daily registrar student and academic services including in-person, phone, email, and data entry for students, faculty, and staff. May assist in creating/revising associated process documentation and other student and academic tasks, including registration and class scheduling, shifting responsibilities depending upon the needs of the office.
Qualifications
- High school diploma, Associates degree and/or 3-5 years of office experience in a similar position, preferably in an academic setting.
Job Specific Qualifications
- Demonstrated commitment in providing high quality services and ability to work in a collaborative team, results-oriented, customer-friendly environment.
- Good communication (verbal/written and listening skills.
- Expert knowledge of University policies, academic rules, academic processes and FERPA guidelines.
- Experience with student information and document imaging systems.
- Prosses strong decision making, analytical abilities and detail orientation.
- Operate printers, microfiche/film reader printer, validator, copier, scanner and fax machines.
Responsibilities
- Data entry – process incoming forms, prepare processed paperwork for document imaging. May assist in creating/revising associated process documentation and other student and academic tasks, including registration and class scheduling, shifting responsibilities depending upon needs of the office. Transcripts, work with third party vendor for transcript processing, investigating former student records and resolving any issues that may arise with student transcript requests; validation prior to processing, monitor and respond to registrar@syr.edu regrading transcript questions/concerns
- Customer Service, communicate clearly and professionally (in-person, by phone or email), have a pleasant, patient, and friendly attitude, assist student, faculty and staff in resolving their inquiries in a timely manner. Phone and email , troubleshoot and respond to inquiries. Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s (students, faculty and staff) experience
- Front Desk, provide in-person assistance to students, including processing of form, letters.
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu.
About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.