Student Success Coach

Department

Salary for Announcement

The minimum of the pay range for this position is $41,200. We anticipate the qualified candidate to be placed between $41,200 - $51,500. The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Summary

The Student Success Coach reports to the Project Director of Pathways to Possible and serves as the main point of contact for students a part of the Pathways to Possible program. The Success Coach will counsel, motivate, and use best-practices grounded in current retention theories for intrusive advising, academic support, and program management. The Success Coach will work with program participants throughout the student cycle (i.e. admission through graduation) by overseeing systems and processes to address student success and retention. The Success Coach will collaborate with MSU Denver Admissions Office, Office of Financial Aid, Academic Advising and other internal offices to ensure a successful transition and connection to the university.

MSU Denver educates a diverse student body, and all programs within Student Support and Retention and embed inclusive excellence within our practices and philosophies. The successful candidate will work with and be sensitive to the educational needs of a diverse urban population.

IND208

Duties/Responsibilities

(60%) Direct Support to Students

• Collaborate with the Student Support and Retention team, Enrollment Management team, academic department chairs, faculty, deans, and staff as appropriate to implement comprehensive support for Pathways to Possible program participants
• Fosters persistence and completion with program participants by maintaining a caseload of first time in college students
• Monitors progress of students in caseload with check-ins, scheduled meetings or proactive outreach and communication, responding to students' questions, concerns and needs
• Conducts academic coaching through individual or group sessions that help students assess their own performance and develop academic success plans.
• Assists students in developing self-efficacy by identifying and overcoming obstacles that may be impeding academic success
• Works with students to learn strong time management and organization skills; motivates students to practice self-regulation and take ownership of their academic success
• Helps students in identifying, developing and implementing learning strategies and study skills specific to course materials
• Refers students to appropriate academic personnel and support resources and collaborates with others to monitor and accelerate the academic progress of the students referred
• Support program participants summer bridge and summer activities and programming

(20%) Support student success using online systems :

• Use a variety of technologies to create meaningful interactions and support for students
• Use institutional and internal reporting to identify at-risk program participants and risk factors, monitor student progress and provide proactive support
• Collaborate with academic advisors and cross-campus partners on related initiatives
• In this role, the student success coach will create content, update processes and facilitate a positive student experience

15% - Programming and Administration:

• Work to improve program systems and develop initiatives that encourage student engagement with academic success resources and student development opportunities
• Work with Project Director, the Student Support and Retention team, and internal and cross-campus colleagues, including advisors and department contacts, to develop and implement programmatic interventions to support the academic success and retention of program participants

5% - Other duties as assigned:

• The Success coach remain current with regard to trends and developments in higher education and high-impact practices related to scholarship support. The Coordinator will remain competent and current through self-directed professional reading, development of professional contacts with colleagues, attendance at professional development courses/conferences, and trainings as directed by the Supervisor.

Required Qualifications

• Bachelor's degree
• A minimum of 1 year of experience in academic advising, higher education experience, or case management experience.
• Experience working with diverse populations
• A minimum of one year experience with professional communication

Important Note: Successful applicants will ensure their resumes clearly demonstrate that their work experience describes how they meet ALL required qualifications.

Preferred Qualifications

• 2+ years of experience in higher education. Demonstrated experience in case managing, advising, or student success efforts.
• Master's degree in higher education, student affairs, social work, psychology, counseling, or a closely related field is preferred
• Experience designing inclusive programming that responds to a diverse student population.
• Experience with assessment.
• Able to establish and maintain positive, collaborative relationships with students, faculty, and staff, to work as a valuable team player, as well as function independently while managing and prioritizing multiple job assignments.

Work Hours

• 40 hour work week- 8 a.m.-5 p.m., Monday to Friday
• Hybrid schedule (on-campus and remote) available for this position.

Instructions to Apply

For full consideration, please submit the following documents:

• Resume
• Cover letter describing relevant job experiences as they relate to listed job qualifications and interest in the position

Official transcripts will be required of the candidate selected for hire.

If you are an Internal applicant, please apply via the Career tab within the WorkDay Menu

​ ​ Important Note: Successful applicants will ensure their resumes clearly demonstrate that their work experience describes how they meet ALL required qualifications.

Closing Date

Open Until Filled

Posting Representative

Posting Representative Email

Benefits

MSU Denver is pleased to offer our current and potential employees a wide array of benefit options. To learn more, please visit the following link:

Employee Benefits Offerings

Diversity Statement

Metropolitan State University of Denver is a unique, access-oriented campus community that values diversity, equity, and inclusion in all its forms. Our student population consists of nearly 50% first generation students and over 45% students of color. We are a designated Hispanic Serving Institution located in downtown Denver.

We create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We greatly value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. It requires critical inquiry and dialogue and a commitment to action. We strive to provide a culture of belonging for all community members to achieve personal and professional success.