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Night Auditor - Moxy Vanderbilt Hillsboro Village

Job Description: The Night Auditor at the vibrant Moxy Vanderbilt Hillsboro Village is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 12pm-8am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks.

 

Qualifications:

-Hotel experience is required

-Hyatt experience is preferred

-Knowledge of accounting operations to include all aspects such as accounts receivable accounts payable, etc.

-Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves l-istening to the nature of concern, demonstrating empathy with the customer, and providing positive and proactive solutions.

-Ability to access and accurately input information using a moderately complex computer.

-Ability to read, write and speak English sufficiently to understand and communicate with employees and guests. -Must have excellent telephone etiquette skills.

-Hearing and visual ability to observe and detect signs of emergency situations.



*Work Schedule: This position may require flexibility in scheduling, including evenings, weekends, and holidays, to accommodate the hotel's operational needs*


Key Responsibilities:

-Prepare daily Restaurant Revenue Report data by auditing Micros tapes/journals to break down revenue, covers, server tips paid out, and settlements by type and cashier.

-Run audit reports/journals.

-Make corrections and adjustments and handle all computer problems that might occur throughout their shift.

-Input onto the PC revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.

-Balance all revenue and settlement accounts nightly, maintain files, and reset the system for next-day operations.

-Ensure all reports and backup vouchers are complete and filed properly.

-Review and correct discrepancies in the Front Desk System.

-Coordinate with the front desk and restaurants/bars closing to facilitate a smooth operation of file maintenance and reset of system totals for next-day operations.

-Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attractions per Front -Desk Agent job descriptions.

-Perform any related duties as requested by the manager.


Physical Requirements:

Must be able to sit, stand, and walk for long periods of time. Light work – exerting up to 30 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.


Shift availability:

Night Shift (12:00 - 8:00 am)


Benefits:

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance


EEOC Statement: Moxy Vanderbilt Hillsboro Village is an equal opportunity employer. We are committed to providing equal employment opportunities for all employees and applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or genetic information. In accordance with applicable federal, state, and local laws, we do not discriminate based on these factors. Summit Management Corp fully supports the principles of equal employment opportunity and is dedicated to maintaining a diverse and inclusive workforce.


Average salary estimate

$35000 / YEARLY (est.)
min
max
$30000K
$40000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Night Auditor - Moxy Vanderbilt Hillsboro Village, Summit Management Corporation

If you're looking for a unique opportunity to shine in the hospitality industry, the Night Auditor position at Moxy Vanderbilt Hillsboro Village is your chance to become an integral part of a dynamic team! Located in the heart of Nashville, this vibrant hotel is searching for a dedicated individual to manage the front desk operations during the overnight shift, which typically runs from 12am to 8am. As the Night Auditor, you won't just be processing transactions; you'll also be setting the tone for exceptional guest experiences. From registering guests and making reservations to preparing vital daily reports and ensuring a secure environment, your days will be packed with diverse responsibilities. Excellent communication skills, attention to detail, and a knack for resolving issues with a friendly approach are essential. With hotel experience required (Hyatt experience is a plus!), you'll find that in this role, no two nights are the same. Expect to dive deep into accounting operations, balancing transactions, and conducting security walks, all while maintaining a warm and welcoming atmosphere for guests. Flexibility is key, as you'll often be adapting to the hotel's operational needs during evenings, weekends, and holidays. Get ready to contribute to a workplace where diversity and inclusivity are celebrated—because at Moxy Vanderbilt Hillsboro Village, everyone is welcome!

Frequently Asked Questions (FAQs) for Night Auditor - Moxy Vanderbilt Hillsboro Village Role at Summit Management Corporation
What are the primary responsibilities of the Night Auditor at Moxy Vanderbilt Hillsboro Village?

As a Night Auditor at Moxy Vanderbilt Hillsboro Village, your primary responsibilities include registering guests, handling reservations, preparing daily financial reports, and monitoring financial transactions. You will also conduct security walks to ensure guest safety and address any guest inquiries to maintain a positive guest experience.

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What qualifications are needed for the Night Auditor position at Moxy Vanderbilt Hillsboro Village?

To qualify for the Night Auditor position at Moxy Vanderbilt Hillsboro Village, hotel experience is required, with a preference for candidates with Hyatt experience. Knowledge of accounting operations, effective communication skills in English, and the ability to handle guest concerns with a friendly demeanor are essential. Additionally, you'll need to be comfortable using computer systems and have strong telephone etiquette.

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What does a typical work schedule look like for the Night Auditor at Moxy Vanderbilt Hillsboro Village?

The Night Auditor at Moxy Vanderbilt Hillsboro Village generally works the overnight shift from 12am to 8am. Flexibility is important, as your schedule may include evenings, weekends, and holidays to meet the hotel's operational requirements, ensuring smooth front desk operations at all times.

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What personal attributes contribute to success as a Night Auditor at Moxy Vanderbilt Hillsboro Village?

Success as a Night Auditor at Moxy Vanderbilt Hillsboro Village hinges on a few key personal attributes: strong attention to detail, effective communication skills, and a customer-oriented mindset. Being able to listen and empathize with guest concerns while providing proactive solutions will greatly enhance the guest experience and contribute to the hotel's positive atmosphere.

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What benefits are offered to the Night Auditor at Moxy Vanderbilt Hillsboro Village?

Moxy Vanderbilt Hillsboro Village offers a variety of benefits for the Night Auditor position, including dental and health insurance, life insurance, vision insurance, and paid time off. These benefits are designed to support your overall well-being and work-life balance while you contribute to our vibrant hotel environment.

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Common Interview Questions for Night Auditor - Moxy Vanderbilt Hillsboro Village
Can you describe your experience with hotel front desk operations?

When answering this question, highlight your previous roles in hospitality, focusing on your familiarity with check-in/check-out processes, handling reservations, and how you managed guests' needs effectively during your shifts.

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How do you handle difficult guest situations as a Night Auditor?

Use the STAR method to structure your response: discuss a specific Situation, the Task you had, the Action you took, and the Result of your efforts. Emphasize your ability to stay calm under pressure and your focus on resolving issues positively.

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What accounting skills do you possess that would help you in the Night Auditor role?

Discuss your understanding of accounts receivable and payable, as well as your experience in balancing transaction reports. Highlight any specific software or systems you've used to manage financial records accurately.

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How would you prioritize tasks during your night shift?

Explain your task management approach, emphasizing the importance of immediate guest needs, followed by routine auditing tasks. Mention using checklists to ensure nothing is overlooked during your shifts.

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What software programs are you familiar with for audit reporting?

Mention any hotel management software (like Micros) you've used, outlining your experience in generating reports, correcting discrepancies, and your comfort with computer systems. This shows your technical proficiency.

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Why do you want to work as a Night Auditor at Moxy Vanderbilt Hillsboro Village?

Express your enthusiasm for the vibrant and unique atmosphere at Moxy Vanderbilt Hillsboro Village. Mention your admiration for the brand's approach to hospitality and how you align with their values of inclusivity and charm.

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Can you give an example of how you provided excellent customer service?

Be prepared with a specific story that illustrates your commitment to excellent customer service. Focus on your prompt response to a guest's need and how it resulted in a positive experience for them.

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How do you manage time effectively when dealing with multiple tasks at once?

Discuss techniques such as prioritization, setting reminders, and delegating tasks when appropriate. Emphasize your ability to remain focused and organized, ensuring a smooth workflow during busy periods.

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What strategies do you employ for conducting security checks during your shift?

Talk about your methodical approach to conducting security walks, including attention to detail, a systematic route you might take, and why keeping a secure environment for guests is paramount during the night.

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How do you keep yourself motivated during a night shift?

Share your strategies for staying alert and focused, whether it’s through light physical activity, taking short breaks, or staying engaged with tasks that challenge you. Show that you are proactive in maintaining your energy levels.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
January 6, 2025

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