Maintenance Technician II

As a Roving Maintenance Technician II at Sunrise Management, your key responsibilities include performing all types of property maintenance, including emergency repairs, preventative tasks, and ensuring the overall upkeep of the community. You will assist in maintaining the exterior and interior areas, ensure cleanliness, handle maintenance requests efficiently, and help prepare vacant apartments for new residents. Additionally, you’ll be responsible for managing inventory control of maintenance supplies and tools while adhering to safety regulations.

To be considered for the Roving Maintenance Technician II role at Sunrise, you need to have 1-2 years of experience in property management, especially with larger properties of 50+ units. A High School diploma or equivalent is required, and experience with the property management software OneSite is strongly preferred. Having an HVAC/Freon certification is a plus, and reliable transportation along with a valid driver's license is necessary for this position.

At Sunrise Management, we believe in the growth and development of our employees. As a Roving Maintenance Technician II, you'll have opportunities to attend training seminars to enhance your skills. We encourage your curiosity and proactiveness, which can lead to career advancement. Whether it’s acquiring new certifications or taking on special projects, we’re dedicated to helping you further your career in property maintenance.

A typical day for a Roving Maintenance Technician II at Sunrise includes a mix of on-the-ground maintenance tasks and resident interactions. You could start your day handling maintenance requests, performing routine checks on equipment and the property, maintaining pools and common areas, and communicating with residents. Each day is different, and your flexibility, attention to detail, and problem-solving skills will shine as you tackle various duties while fostering a positive community atmosphere.

As a Roving Maintenance Technician II at Sunrise, you will need basic maintenance tools for tasks such as plumbing, electrical work, and carpentry. It's also essential to have personal protective equipment like back belts, goggles, and gloves, as you'll be required to carry them at all times while on the job. You'll rely on your knowledge of safety regulations and perform regular checks on tools and supplies to ensure everything is in top shape for your daily maintenance activities.

In answering this question, reflect on your past roles and specific maintenance tasks you've handled. Emphasize experiences relevant to property management, like how you've dealt with repairs or emergencies. Highlight your knowledge in areas such as HVAC, plumbing, or electrical work to showcase your versatility and ability to manage the variety of tasks expected in this role.

Share specific methods you use to prioritize your responsibilities, such as creating daily checklists, setting deadlines for tasks, and communicating with your supervisor regarding urgent maintenance issues. Illustrate how effective time management has allowed you to provide quality service while also addressing the diverse needs of residents promptly.

Discuss your understanding of safety protocols and regulations required in maintenance work. Mention routine safety checks, the importance of wearing appropriate personal protective equipment, and how you maintain a clean workspace to prevent accidents. Providing an example of a situation where you prioritized safety can further strengthen your response.

Describe a specific instance that showcases your problem-solving skills. Outline the issue, the steps you took to analyze the situation, and the final outcome. Highlight your ability to think critically and work independently, as well as any relevant teamwork involved to illustrate that you can manage challenges effectively.

Respond by detailing your approach to resident relations. Discuss the importance of communication and empathy when addressing concerns. Share a personal experience, illustrating how you listened to the resident's issue, provided a clear solution, and followed up to ensure satisfaction, reinforcing the communal atmosphere Sunrise promotes.

Mention specific maintenance tools you have experience with and any technology or software, such as OneSite, that you're familiar with. Highlight how you use these tools for documentation, inventory management, and communication to enhance your efficiency and effectiveness within the role as a maintenance technician.

Talk about the importance of regular inspections, routine checks of systems and equipment, and adhering to maintenance schedules. Emphasize how preventive maintenance can save costs and improve the living experience for residents, showcasing your understanding of the critical role preventive measures play in property management.

Explain your method for assessing the urgency of each request and prioritizing tasks accordingly. Discuss how you'll communicate with your supervisor and residents to manage expectations and ensure that critical issues are addressed first, illustrating your ability to handle multiple demands while maintaining high standards of service.

Outline your responsibilities related to maintaining common areas, emphasizing the impact these spaces have on resident satisfaction. Discuss how you engage with residents in these areas, promoting a community spirit while ensuring cleanliness and safety for everyone. Mention how fostering positive relationships contributes to your role as a maintenance technician.

Share the resources you utilize to keep your knowledge current, such as industry training, workshops, and online courses. Mention any professional networks or associations you're a part of, conveying your commitment to ongoing learning in safety standards and maintenance best practices.