Customer Service Representative / Inside Sales - Industrial Distribution

SunSource and its family of companies represent 200+ locations and 3,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and solutions within Fluid Power, Fluid Process, Fluid Conveyance, General Industrial Components, and Industrial Service & Repair. www.sun-source.comAre you looking for an opportunity where you can grow within an organization? By joining SunSource, one of the country’s largest and most successful distributors of products and services in hydraulics, pneumatics, filtration, and automation, you will have access to a variety of career and development opportunities.Essential Functions• Process in-bound customer calls from unassigned accounts.• Update customers with changes to order status, pricing, availability, and delivery.• Maintain and improve Customer relationships• Address Customers’ needs• Assist & Support Outside Sales Account Managers• Provide accurate product information, pricing and availability in a fast-paced environment• Negotiate sale and purchase price• Assist with customer returns• Expedite and route material and products• Provide product literature• Technical assistance• Upload data on Customer internet portals• Create quotes and sales orders• Assist with pulling inventory and preparing shipments• Follow up with Customers to provide accurate delivery dates and updated order status• Outbound prospecting calls to grow our market and sell value-add services• Update customer information in CRM (Customer Relationship Management) systemExperience, Education and Skills• Highschool Diploma or GED• Associate degree or better in a related field is preferred• 2+ years of customer service or inside sales in a manufacturing or industrial distribution environment.• Experience in Industrial Distribution or adjacent industry experience (Hydraulic, Pneumatic, Fluid Power, Electrical, Power Transmission, Motors, and Motion Control) is preferred.• Basic understanding of buying process for OEM and MRO customers is preferred.• Proficient with software programs relating to the customer service position including Microsoft Excel, Microsoft Word, E-mail and vendor pricing programs is preferred.• Working experience with Trend ERP system is a plus.• Strong analytical, mathematical and mechanical aptitude is required to be successful in this role.• CFPS or FPS certification is a plus• Clear and concise verbal and written communication skills.• Demonstrate the ability to identify incremental selling opportunities with current customers.Would you rather see what we have to offer? Check out SunSource Core Competency video www.sun-source.com We are an Equal Employment Opportunity Employer M/F/V/D. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. eeopost.pdf (dol.gov). WE PARTICIPATE IN E-E-Verify Participation Poster English and Spanish . If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodations in the application process will be returned.