Strategic Operations Intern - Fall 2024 (Remote)

About the Role

We are looking for a Strategic Operations Intern to join our growing Operations team for the Winter 2024 term (Janurary - December). You will put your theoretical knowledge and education to the test as you support our Operations team in tackling several critical operational challenges/projects across the org. Our Operations team is responsible for ensuring that millions of users around the world have a delightful experience booking their travel with Super, whether it be through streamlining processes, handling escalated customer experience issues, investigating new value-add partnerships or ensuring that our users are able to book the best possible hotel rates.

• New Processes: you will help to ideate, pilot, test and roll-out new processes both internally and externally. These improvements will help us to improve our customer service processes.
• Customer support: you will help make recommendations to the team to improve customer support. This could include identifying opportunities for improvement within our Customer Experience teams, digging into anomalies and outliers, etc.
• Operational Excellence: as we scale and grow >30% QoQ, you will spend the summer helping us to drive operational excellence across all teams. This could mean supporting leaders with reporting and presentations, supporting rigorous and accurate documentation of processes/procedures, etc. 

• You are in college or university, pursuing an education in Business, Commerce or a similar field
• You have a customer-centric mindset with a deep understanding of customer lifecycle management
• You are versatile and flexible, with experience working in a fast-moving environment where you had to juggle multiple priorities simultaneously
• You are a high-performer, and seek to be the best in all that you do. You double-check your work and numbers, you have a rigorous approach to research and a bias for action. 

• Compensation: we pay our Interns top-of-market
• $300 One-time home office set up allowance
• $25/Week UberEats allowance on Fridays
• $300/Term Learning and Development allowance
• $120/ Term Fitness/Wellness allowance
• Top Talent: work with the best in the world, including Engineers and Leadership from Google, Facebook, Wish, YouTube, Uber and more.
• Build Something Great: most importantly, build a product used by millions around the world - have ownership, have impact, and do great work.