Customer Success Manager

Superside is expanding its Customer Success team and is looking for a Customer Success Manager to work closely with our top-tier brands and companies such as Meta, Amazon, Red Bull, Cisco & LVMH as well as SMBs. At Superside, you will be helping our customers realize maximum value from our collaboration. You'll carry out this mission by making sure you engage with end-users and executives alike to ensure that our customers love, adapt and grow with Superside.   

As a Customer Success Manager, you have proven experience in building strong relationships with customers, building loyalty to establish long-term retention. You position yourself as a customer advocate while supporting sales and project manager teams achieve their goal.  

• Drive customer satisfaction, renewals and expansions for up to 30 of our customers
• Manage the post-sales relationship which includes onboarding, product training, user adoption, quarterly business reviews
• Manage, monitor and keep track of the health of all your accounts and act upon any proactively identify potential churn risks
• Collaborate closely with Superside creative project delivery team to ensure we provide the best customer experience possible
• Manage customer escalations to drive resolution internally with stakeholders
• Guide customers with proactive solutions to help them increase the value of their Superside subscription
• Drive continuous improvement by sharing suggestions on ways to update internal processes and implement best practices, supporting customer success strategy as the function evolves
• Partner with other teams such as Operations, Marketing and Product to drive strategy alignment focused on mutually desired business objectives

• This role is different from a Customer Support role. It requires a proactive approach to our customers, understanding their strategy and future needs before any issues arise. Candidates that will succeed in this role have first and foremost experience with account management and a true customer-centric mindset.
• Bachelor Degree or higher in Creative, Communication, or similar / Bachelor in Business or Marketing
• 5+ years of related customer-facing experience and account management, preferably from a Creative/Ad Agency and/or SaaS environment
• Excellent English verbal and written communication skills, good at presenting ideas and discussing solutions in large groups
• Strong customer relationship-building skills, with the ability to manage expectations and build trust
• Experience engaging with end-users, evangelizing a solution and driving adoption across multiple stakeholder groups
• Bias for action, appreciation for data-driven processes, hard-working, proactive, client-centric and execution driven mindsetAbility to collaborate with the full account team and other stakeholders
• Ability to quickly learn relevant design production/operations/process concepts and consult customers on these
• Be a  natural problem-solver who can be effective with limited information

Superside's vision is to create more equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we’ve built a natively remote company enabling us to attract the best talent no matter where they are.

Need more convincing? Here’s a skimmable, non-exhaustive list of reasons to join us:

- A global community of 200+ best-in-class creatives working from more than 60 different countries

- Flexible working hours and fully remote setup. We've been remote from day one. No weird office legacy

- A high-pace, high-energy, and high-performance environment

- Trusting, ego-free, and truth-seeking team members

- Pioneering the future of work with a fair, friendly, and supportive community. We’re pretty proud of this one

- The opportunity to build an international career through creative mentorship from top design leaders. We - grow, you grow

- Work closely with leading global brands on a wide variety of creative projects. We’re talking about Amazon, Meta, Twitch, LVMH, Puma, Shopify, and others

About Superside

Superside is a revolutionary way for businesses to get good design done at scale. Trusted by 450+ ambitious companies, Superside makes design hassle-free for marketing and creative teams. By combining the top 1% of creative talent from around the world with purpose-built technology and the rigor of design ops, Superside helps ambitious brands grow faster. Since inception, Superside has been a fully remote company, with more than 700 team members working across 57 countries and 13 timezones.

Learn more at superside.com

Diversity, Equity and Inclusion

We’re an equal opportunity company. All applicants will be considered regardless of ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran or disability status.