Supervisor, Community Health Worker, Intensive Home Care

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!

Job Description

Devoted Medical Group was founded on the belief that if we treat each member like we would our loved ones, we can meaningfully improve healthcare experiences and outcomes for some of America’s most vulnerable patient populations. The Intensive Home Care (IHC) Program is at the heart of this goal: we are a highly collaborative, multidisciplinary team of physicians, nurse practitioners, case managers, social workers, and community health workers united by our mission to build a better care delivery system for Devoted’s most complex members. Through a mixture of in-home and virtual interventions, we provide whole-person clinical, social and logistical support for patients with complex chronic conditions, frail elders, and patients at high risk of hospital admissions.

The Community Health Worker Supervisor (CHW Supervisor) is vital to the success of the Intensive Home Care Team, charged with building, managing, and inspiring a high-performing team of Community Health Workers, who are accountable for building trusting patient relationships and empowering patients to live healthy, dignified, independent lives. Additionally, our CHW Supervisor, serves alongside managers from our other disciplines (NP, RN, SW, OC) to form a regional interdisciplinary management team, responsible for the day-to-day management and clinical, operational, and cultural successes of 10 pods serving approximately 900 high risk patients. Our ideal IHC CHW Supervisor is caring, compassionate, solution-oriented and enthusiastic about leading a successful team in providing an outstanding experience for Devoted Health’s members. Our ideal candidate has prior experience in people management. They are committed to integrity, excellence, and empowering our team to help the most complex members to confidently navigate the healthcare system and live healthier lives. They are ready to innovate, adaptable to a continuously evolving startup environment, and willing to start scrappy, working with the whole Devoted family to create a revolution in how care is delivered.

This role will be responsible for managing the IHC CHW (front-line patient advocate, community resource connector, care navigator & coordinator, and wellness and life skills coach), provide support to team in breaking down barriers for patients, develop new workflows and job aids, facilitate coaching and provide recommendations for improving performance, track and report operational processes and productivity, prepare reports and documents for leadership, and attend and/or facilitates regular meetings with team members and leadership as required.

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Salary Range: $60 - 68K annually

Our Total Rewards package includes:

The salary and/or hourly range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, years of relevant experience, education, credentials, budget and internal equity).

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.