Supervisor Inflight

Company Horizon Air

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our managerial teams set the strategies and operational plans to ensure the success of our company. Our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

The Supervisor Inflight oversees the daily operation for the inflight department at Horizon Air. As a people leader, this role supports Flight Attendants by providing guidance and ensuring operational and performance objectives are met. This includes safety, reliability, and customer satisfaction. This leader builds positive and trusting relationships with Flight Attendants by maintaining a highly visible presence at the base along with consistent and timely communication.

Key Duties

• Lead a large team of Flight Attendants to meet performance objectives including safety, reliability, and customer service.
• Supervise the execution of, and on-going adherence to, new or existing policies and procedures by ensuring Flight Attendants are up to date on required training, bulletins, company updates, and required tools.
• Develop people through effective performance management and ongoing feedback focusing on coaching in the following areas: attendance, appearance standards, manual compliance, delays, on-the-job injuries, customer complaints, and employee-to-employee conflict.
• Influence team culture through positive actions, presence, and reinforcement of behaviors.
• Manage base administrative functions, including customer feedback follow-up, employee injuries, sick leave and leave of absence tracking, and scheduling fly-ins with crews to better understand the onboard experience and engage with crews at a deeper level.
• Engage with Flight Attendants at outbound and inbound flights.
• Answer incoming calls and email from Flight Attendants and handle all inquiries and resolve issues.
• Take initiative to address issues and implement improvements.
• Lead and participate in additional project work.
• Liaise with other departments or the Federal Aviation Administration (FAA) when specific flight attendant information is requested.

Job-Specific Experience, Education & Skills

Required

• 3 years of experience as a Flight Attendant or similar role that focused on safety and high-quality customer service.
• Bachelor’s degree or an additional two years of relevant training/experience in lieu of this degree.
• Ability to complete Flight Attendant initial training, hold FAA flight attendant certificate, and remain qualified through recurrent training.
• Ability to work a flexible schedule, including am/pm hours, weekends, and holidays, and work outdoors in varying weather conditions.
• Ability to positively direct the work of others, listen and respond effectively and compassionately.
• Demonstrated professionalism, reliability, and the ability to work well under pressure.
• Demonstrated enthusiasm, team spirit, and congeniality.
• Demonstrate strong critical decision making and situational judgment skills.
• Excellent written, verbal, and interpersonal communication skills.
• Must be able to fly unrestricted in and out of all countries within which Horizon Air operates.
• Must have a valid passport.
• High school diploma or equivalent.
• Minimum age of 21.
• Must be authorized to work in the U.S.

Preferred

• 1 year of previous management and/or supervisory experience.
• Leadership abilities demonstrating self-reliance, self-motivation, and professional assertiveness.

Job-Specific Leadership Expectations

• Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.
• Exemplify our leadership principles and lead by our values, genuinely care for our people, build trust, communicate effectively, and deliver results.

Salary Range

$65,500 - $86,200 / year

Salary Details

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

Apply by 7:00 PM Pacific Time on 7/31/2023

Employment Type Full-Time

FLSA Status Exempt

Regular/Temporary Regular

Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.