Supervisory Case Management Specialist (#2023-62; Closing Date: 07/24/2023)

POSITION TITLE: Supervisory Case Management Specialist, Shared Services Section, Child Support Services Division (2023-62; Closes 07/24/2023)

LOCATION:

Office of the Attorney General for the District of Columbia

Child Support Division (CSSD)

400 Sixth Street, N.W.

Washington, D.C. 20001

REMOTE WORK STATUS: A hybrid remote telework/in-office schedule option is available.

COVID-19 Vaccine Requirement

The Office of the Attorney General values the safety of our employees, our residents, and our visitors. In support of these values, as the selected candidate, you must be fully vaccinated against COVID-19 including a booster shot within five months from either the date of the second shot for the Pfizer and Moderna vaccines (or two months from the single-shot of Johnson & Johnson) or by your start date, whichever is later except when vaccination is not medically advised or violates your sincerely held religious beliefs. Proof that you are fully vaccinated against COVID-19 must be provided by submitting a photocopy via e-mail to OAGHRConfidential@dc.gov within 48 hours of your start date. Those seeking a medical or religious exemption should submit a request or address any other related concerns to OAGHRConfidential@dc.gov. New employees must either provide proof of vaccination or be granted a medical or religious exemption before working with OAG. Acceptable forms of proof include:

• A-scan, screenshot, or image of a Centers for Disease Control and Prevention (CDC) COVID-19 Vaccination Record Card, or a copy of an official vaccination record from a government body (if vaccinated outside the United States).

JOB REQUISITION NUMBER: 2023-62

NUMBER OF VACANCIES: 1

OPENING DATE: 07/10/2023

CLOSING DATE: 07/24/2023

SALARY RANGE: $99,513 - $119,416

• This salary range is within the Management Supervisory Service salary schedule of MSS 13. The salary will be based on a multitude of factors including applicable rules, regulations, and guidelines.

PAY PLAN, SERIES, AND GRADE: MSS-301-13

TYPE OF APPOINTMENT: Management Supervisory Service – Regular Appointment

COLLECTIVE BARGAINING UNIT: Positions in the Management Supervisory Service (MSS) serve at the pleasure of the appointing authority and may be terminated at any time with or without cause. This position is not in the collective bargaining unit.

AREA OF CONSIDERATION: Open to internal and external applicants.

MAJOR DUTIES AND RESPONSIBILITIES: Incumbent serves as a Supervisory Case Management Specialist in the Case Initiation Unit, and is responsible for planning, managing, and supervising the functions and activities of the assigned unit or team within the assigned unit.

Participates in strategic planning efforts for the unit, section, and CSSD. Defines and directs the nature and scope of the unit’s program goals and objectives in alignment with overall CSSD goals and objectives; plans, evaluates, and adjusts short- and long-range plans to implement overall goals and objectives for establishing program priorities; determines the scope of program services or special projects that should be initiated, modified, or discontinued; and realigns the organizational and functional structure of the unit consistent with the need to improve program coordination internally and externally.

Explains and gains the support of employees for management policies and goals (e.g., cost reduction, safety, etc.) and effectively communicates the policies and directives of the CSSD Director and Deputy Director, Section Chief, and/or Assistant Section Chief to the unit employees. Ensures unit compliance with office policies and procedures, accounts for team performance, resolves difficult issues, and assists other workers as needed.

Independently identifies and recommends improvements to the unit policies and procedures that will improve CSSD’s compliance with Federal performance measures. Facilitates implementation of any approved improvements and ensures compliance by unit employees.

Ensures that all IV-D, IV-E, and Medicaid child support cases are processed in accordance with Federal statutes and regulations governing the establishment and enforcement of paternity and child support orders. Coordinates schedules for caseworkers to interview custodial and non-custodial parents for the purpose of establishing paternity and support, to enforce and modify support orders, and to effect process of service on the non-custodial parents for future court dates.

Oversees the processes to ensure that child support and medical support is provided according to court order. Ensures that submitted support payments are properly received, recorded, and disbursed. Analyzes, reviews, and reconciles incoming complex or misdirected payments to ensure that they are properly credited to client accounts. Advises staff and engages with customers, employers, and appropriate others to resolve questions in complex matters or discrepancies in accounting and/or processing.

Develops and monitors a case tracking system of all incoming/outgoing customer inquiries, contacts, and referrals to ensure timely responses. Also, supervises the activities of the waiting room area to ensure timely and efficient resolution of customer inquiries by the unit staff for which responsible.

Incumbent supervises and manages all activities within one of the six (6) units through unit staff. In this connection, assigns responsibilities, distributes and coordinates caseloads; assists in the development and collaborates with the Training Coordinator and/or personally executes formal training programs, including case processing, policies and procedures, and the proper use of the D.C. Child Support Enforcement System (DCCSES); establishes performance measures and evaluates employees work performance; and recommends selections, promotions, status changes, awards, disciplinary actions, and separations.

Works to achieve the objectives of government-wide personnel programs and policies (e.g., labor-management relations and equal employment opportunity); and deals effectively with employees and union representatives on employee suggestions, complaints, grievances, and other matters involved in the day-to-day administration of labor management agreements, which may include labor-management contract negotiations.

Attends planning, policy, technical, and other program-related meetings to participate in providing recommendations, identifying problem areas and possible solutions, and in providing unit-specific expertise and knowledge to guide discussions.

Works with CSSD’s Information Technology employees and contractors and other managers to test system functionality of the automated D.C. Child Support Enforcement System (DCCSES) and recommend appropriate changes. Also, prepares and submits narrative, financial, and statistical reports.

Identifies and facilitates the acquisition of materials, supplies, and equipment.

Performs other related duties as required.

Knowledge Required

Comprehensive knowledge of District and Federal rules, regulations, and statutes, including, but not limited to, Section 45 of the C.F.R.; Titles IV-D, IV-A, and IV-E, of the Social Security Act; judicial orders and cases law; OAG and CSSD directives, policies, and procedures; and other reference documents.

Mastery knowledge of managerial principles, methods, and practices.

Comprehensive knowledge of DCCSES, including operation, data analysis, reporting, troubleshooting, and training.

Knowledge of, and the ability to ensure the application of, Equal Employment Opportunity regulations and requirements.

Ability to effectively communicate orally and in writing.

QUALIFICATIONS: Applicants must have a least three (3) years of specialized experience equivalent to at least the MS-12 grade level, or its non-District equivalent gained from either the public or private sector.

There are no Individual Occupational Requirements for this series.

SUBSTITUTION OF EDUCATION: A substitution of education for required experience is not allowed per defined in OPM’s Qualification Standards.

TIME-IN-GRADE RESTRICTIONS: Time-in-grade restrictions must be met by the closing date of this vacancy announcement.

HOW TO APPLY: Interested candidates must apply online by 11:59 pm of the closing date. All applications must include the completed questionnaire, along with a cover letter, resume, and a list of three professional references including supervisors. Please ensure that all required documents are included prior to submitting the application.

OTHER SIGNIFICANT FACTS

ENHANCED SUITABILITY SCREENING: The incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability – Security Sensitive.

PRIORITY CONSIDERATION: Displaced Employee Priority Placement: Candidates who are eligible for the District of Columbia’s Displaced Employee Program (DEP) and Agency Reemployment Priority Placement Program (ARPP) will be given priority consideration for this position if found qualified.

EMPLOYMENT BENEFITS: Selectee will be eligible for health and life insurance, annual (vacation), and sick leave and will be covered under the District of Columbia government’s retirement plan. However, if the selectee was previously employed in the District of Columbia’s government under an appointment for which he/she was eligible for Civil Service Retirement (CSR), contributions to CSR will resume upon re-employment.

RESIDENCY PREFERENCE: A person applying for a position in the Career Service, Education Service, Management Supervisory Service, an attorney position in the Legal Service (series 905) other than in the Senior Executive Attorney Service (SEAS), or an attorney in the Excepted Service (series 905) who is a bona fide District resident AT THE TIME OF APPLICATION for the position, may be awarded a 10-point residency preference over non-District residents’ applications, unless the person declines the preference points. If selected, the person shall be required to present proofs of bona fide District residency and maintain such residency for 7 consecutive years from the effective date of the appointment. Failure to maintain bona fide District residency for the 7-year period will result in forfeiture of employment. If the position you accept is in the Career, Management Supervisory, or Educational Service at an annual salary of one hundred fifty thousand dollars ($150,000) or more, you must establish residency in the District of Columbia within one hundred eighty (180) days of the effective date of employment and continue to maintain residency within the District of Columbia throughout the duration of employment.

VETERANS’ PREFERENCE: Applicants claiming veterans’ preference must submit official proof at the time of application.

DRUG-FREE WORKPLACE: Pursuant to the requirements of the Drug-Free Workplace Act of 1998, the individual selected to fill this position will, as a condition of employment, be required to notify his/her immediate supervisor, in writing, not later than five (5) days after the conviction of or a plea of guilty to a violation of any criminal drug statute occurring in the workplace.

EQUAL OPPORTUNITY EMPLOYER: All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, genetic information, or political affiliation.

NOTICE OF NON-DISCRIMINATION: In accordance with the D.C. Human Rights Act of 1977, as amended, D.C. Official Code, Section 2-1401.01 et. seq., (Act) the District of Columbia does not discriminate on the basis of actual or perceived race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, familial status, family responsibilities, matriculation, political affiliation, disability, genetic information, source of income, or place of residence or business. Sexual harassment is a form of sex discrimination that is also prohibited by the Act. In addition, harassment based on any of the above-protected categories is prohibited by the Act. Discrimination in violation of the Act will not be tolerated. Violators will be subject to disciplinary action.

OFFICIAL JOB OFFERS ARE TO BE MADE ONLY BY THE HUMAN RESOURCES SECTION OF THE OFFICE OF THE ATTORNEY GENERAL