Program Support Assistant, Enforcement Section, Child Support Services Division, (Closes 7/31/2023)

POSITION TITLE: Program Support Assistant, Enforcement Section, Child Support Services Division, Closes 7/31/2023

LOCATION:

Office of the Attorney General for the District of Columbia

Child Support Division (CSSD)

400 Sixth Street, N.W.

Washington, D.C. 20001

REMOTE WORK STATUS: A hybrid remote telework/in-office schedule option is available.

COVID-19 Vaccine Requirement

The Office of the Attorney General values the safety of our employees, our residents, and our visitors. In support of these values, as the selected candidate, you must be fully vaccinated against COVID-19 including a booster shot within five months from either the date of the second shot for the Pfizer and Moderna vaccines (or two months from the single-shot of Johnson & Johnson) or by your start date, whichever is later except when vaccination is not medically advised or violates your sincerely held religious beliefs. Proof that you are fully vaccinated against COVID-19 must be provided by submitting a photocopy via e-mail to OAGHRConfidential@dc.gov within 48 hours of your start date. Those seeking a medical or religious exemption should submit a request or address any other related concerns to OAGHRConfidential@dc.gov. New employees must either provide proof of vaccination or be granted a medical or religious exemption before working with OAG. Acceptable forms of proof include:

• A-scan, screenshot, or image of a Centers for Disease Control and Prevention (CDC) COVID-19 Vaccination Record Card, or a copy of an official vaccination record from a government body (if vaccinated outside the United States).

JOB REQUISITION NUMBER: 2023-87

NUMBER OF VACANCIES: 1

OPENING DATE: 07/17/2023

CLOSING DATE: 07/31/2023

SALARY RANGE: $55,244. - $63,675.

This salary is within the Career Service (CS) salary schedule at a Grade 07. The salary will be based on a multitude of factors including applicable rules, regulations, and guidelines.

PAY PLAN, SERIES, AND GRADE: CS-301-07

TYPE OF APPOINTMENT: Career Service – 13 Month Term

COLLECTIVE BARGAINING UNIT: This position is in the collective bargaining unit represented by AFSCME Local 2401. If you opt to join the union, and consent, a service fee will be paid through direct payroll deduction

AREA OF CONSIDERATION: Open to the Public

MAJOR DUTIES AND RESPONSIBILITIES: This position is located in the Child Support Services Division (CSSD), Office of the Attorney General (OAG), Government of the District of Columbia. CSSD administers the district’s child support services program that includes locating noncustodial parents; establishing legal paternity; establishing support orders; enforcing legal support obligations, including medical support; and modifying support orders. The Division is also responsible for the State Disbursement Unit that processes all child support payment collections and disbursements. CSSD’s goal is to elevate the well-being of children and the self-sufficiency of families by delivering first-rate child support services that help parents meet the financial, medical, and emotional needs of their children.

Receives telephone calls and visitors to the office. Ascertains the nature of the call or the business of visitors and determines appropriate action. In responding to customers, exercises tact and advanced working knowledge of the activities, operations, services, and regulations of OAG and CSSD, as well as knowledge of other District agencies and their responsibilities and services.

Responds to a variety of inquiries not requiring technical knowledge and refers other inquiries to appropriate office staff or other organizations, as appropriate. Handles many requests for information and resolves or assists in resolving a variety of conflicts that may arise.

Receives and screens incoming correspondence and determines appropriate action with assistance regarding complex matters. Determines correspondence that can be acted upon personally and takes necessary action. Refers to the supervisor or to the appropriate staff person correspondence requiring attention by that person. Maintains control records on incoming correspondence and action documents and follows up on work in progress to ensure timely reply or action.

Performs administrative, program, or technical work to support the assigned program and its operations, managers, supervisors, and specialists. Applies broad and extensive clerical and technical administrative procedures, methods, and techniques to support managers, supervisors, and higher-grade specialists. Participates in improving effectiveness in meeting schedules, deadlines, priorities, and production goals.

Prepares, receives reviews, and verifies office documents. Maintains office records, locates, and copies data/information, and compiles data used in the preparation of reports. Keeps a project calendar and informs staff of deadlines, other important dates, and similar administrative support work. Receives requests for information from other offices within the OAG regarding programs under the supervisor’s control.

Composes and receives general correspondence pertaining to administrative matters (e.g., letters, memoranda, reports, etc.). Reviews identified categories of correspondence and documents that are prepared for the signature of the supervisor or higher-level managers for correct format grammar, punctuation, and any other special policy requirements. Coordinates corrective action with the appropriate official or office when errors are identified.

Performs basic quality assurance review activities and document review for data compilation purposes.

Retrieves physical case files for the purpose of back-scanning, file request fulfillment, archiving, or purging. Reviews case file information in the child support case and record management systems to assure the accuracy of the information and overall quality of scanned documents. Provides assistance to other unit members, as needed.

Purges or archives closed case files according to the appropriate records retention and disposition guidelines.

Assists with mailroom operations, including mail sorting, scanning, and distribution. Serves as additional support to the mailroom staff and in related responsibility areas as needed.

Fulfills duties and completes activities including work logs with necessary confidentiality and discretion.

Serves as liaison between the supervisor and departmental employees. Provides timely, accurate, and current information to CSSD staff and other appropriate officials concerning required reporting requirements, project status, current program issues, and related matters. As assigned, coordinates the submission of a variety of reports and data (e.g., progress, status, and fiscal reports) to ensure fulfillment of established program requirements. Reconciles monthly reports in an automated data management system, when necessary.

Utilizes a personal computer using specific programs to type, store, and retrieve information and various other documents.

Provides guidance and recommendations relative to procedural and policy requisites, and other necessary matters, to fulfill regulatory reporting requirements for the assigned program. Provides general administrative information to employees to keep them informed of current program issues.

Performs other related duties as assigned.

QUALIFICATIONS: Applicants must have a least two (2) year of specialized experience equivalent to at least the CS-05 grade level, or its non-District equivalent gained from either the public or private sector.

SUBSTITUTION OF EDUCATION: A substitution of education for required experience is not allowed per defined in OPM’s Qualification Standards.

TIME-IN-GRADE RESTRICTIONS: Time-in-grade restrictions must be met by the closing date of this vacancy announcement.

HOW TO APPLY: Interested candidates must apply online by 11:59 pm of the closing date. All applications must include the completed questionnaire, along with a cover letter, resume, and a list of three professional references including supervisors. Please ensure that all required documents are included prior to submitting the application.

SUBMISSION OF RANKING FACTORS: The following ranking factors will be used in the evaluation process. All applicants MUST respond to the ranking factors by submitting responses in the relevant area provided on the application questionnaire. Please describe specific achievements, experience, education, training, etc. that demonstrate the degree to which you possess the job-related knowledge, skills, and abilities described in the ranking factors. The information given in response to the ranking factors should be complete and accurate to the best of your knowledge.

FAILURE TO RESPOND TO ALL RANKING FACTORS WILL ELIMINATE YOU FROM CONSIDERATION.

Ranking Factor #1: Describe your knowledge of the purpose and mission of the Child Support Services Division (CSSD) or other states Child Support Services Divisions and their impact on service delivery.

Ranking Factor #2: Describe your ability to identify relevant information and to employ guidelines and laws applicable to safeguarding information.

Ranking Factor #3: Describe your experience providing administrative support.

Ranking Factor #4: Provide a detailed description of your knowledge and/or experience with Microsoft Office applications (i.e., Excel, Outlook, Word, and PowerPoint) and your ability to effectively communicate both orally and in writing.

OTHER SIGNIFICANT FACTS

ENHANCED SUITABILITY SCREENING: The incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability – Security Sensitive.

PRIORITY CONSIDERATION: Displaced Employee Priority Placement: Candidates who are eligible for the District of Columbia’s Displaced Employee Program (DEP) and Agency Reemployment Priority Placement Program (ARPP) will be given priority consideration for this position if found qualified.

EMPLOYMENT BENEFITS: Selectee will be eligible for health and life insurance, annual (vacation), and sick leave and will be covered under the District of Columbia government’s retirement plan. However, if the selectee was previously employed in the District of Columbia’s government under an appointment for which he/she was eligible for Civil Service Retirement (CSR), contributions to CSR will resume upon re-employment.

RESIDENCY PREFERENCE: A person applying for a position in the Career Service, Education Service, Management Supervisory Service, an attorney position in the Legal Service (series 905) other than in the Senior Executive Attorney Service (SEAS), or an attorney in the Excepted Service (series 905) who is a bona fide District resident AT THE TIME OF APPLICATION for the position, may be awarded a 10-point residency preference over non-District residents’ applications, unless the person declines the preference points. If selected, the person shall be required to present proofs of bona fide District residency and maintain such residency for 7 consecutive years from the effective date of the appointment. Failure to maintain bona fide District residency for the 7-year period will result in forfeiture of employment. If the position you accept is in the Career, Management Supervisory, or Educational Service at an annual salary of one hundred fifty thousand dollars ($150,000) or more, you must establish residency in the District of Columbia within one hundred eighty (180) days of the effective date of employment and continue to maintain residency within the District of Columbia throughout the duration of employment.

VETERANS’ PREFERENCE: Applicants claiming veterans’ preference must submit official proof at the time of application.

DRUG-FREE WORKPLACE: Pursuant to the requirements of the Drug-Free Workplace Act of 1998, the individual selected to fill this position will, as a condition of employment, be required to notify his/her immediate supervisor, in writing, not later than five (5) days after the conviction of or a plea of guilty to a violation of any criminal drug statute occurring in the workplace.

EQUAL OPPORTUNITY EMPLOYER: All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, genetic information, or political affiliation.

NOTICE OF NON-DISCRIMINATION: In accordance with the D.C. Human Rights Act of 1977, as amended, D.C. Official Code, Section 2-1401.01 et. seq., (Act) the District of Columbia does not discriminate on the basis of actual or perceived race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, familial status, family responsibilities, matriculation, political affiliation, disability, genetic information, source of income, or place of residence or business. Sexual harassment is a form of sex discrimination that is also prohibited by the Act. In addition, harassment based on any of the above-protected categories is prohibited by the Act. Discrimination in violation of the Act will not be tolerated. Violators will be subject to disciplinary action.

OFFICIAL JOB OFFERS ARE TO BE MADE ONLY BY THE HUMAN RESOURCES SECTION OF THE OFFICE OF THE ATTORNEY GENERAL