Support Clerk

Duties

The Office of Copyright Records (CR) is responsible for preserving, maintaining, and servicing copyright-related records in physical and digital formats. The staff of CR retrieve records for court cases and public research, perform certified searches and write search reports based on copyright registered materials and other copyright records, and provide certified and non-certified copies of copyright deposits, additional certificates, and other copyright records, maintain the official records of the U.S. Copyright Office, and respond to inspection requests from members of the public or Congress. CR staff also record into a public database recordation documents pertaining to copyright ownership, including transfers of copyright ownership. The work CR executes contributes to and supports the world's largest database of copyright ownership.

The incumbent as trained and directed by the superior, operates online request portal system to receive record book requests for fulfillment and digitization. Retrieves requested books and reviews retrieved materials to ascertain if preservation services are needed prior to digitization. Sends identified materials for preservation, following training and direction from superiors. Prepares and organizes record book shipments for distribution to the digitization contractor for processing. Retrieves and returns record books to proper storage after processing. Reviews digital images and metadata for technical correctness of content, format, and design. All work assigned must be performed within identified time frames and deadlines.

As trained and directed by the superior, assists staff in locating records for digitization and other record collection modernization Efforts. Using approved methods, tracks materials provided to contractors and others to ensure chain of custody. Reconciles activities between different categories of records collections, such as record books and microfilm. Using approved methods, tracks and documents the number of errors to confirm compliance with the Quality Assurance Surveillance Plan (QASP). Develops tracking spreadsheets and other tools for use in performing inventory tasks associated with record collections. Submits and receives approval to use all tools before use. Performs inventory data entry to inventory record collections. Assists with ingesting modernized record content into the CTS ingest system. All work assigned must be performed within identified time frames and deadlines.

As assigned, keyboards memoranda, reports, requests, and other routine written materials needed by supervisor and other staff. May distribute mail and other materials as required. May order office supplies and maintains an adequate supply of regularly used items as directed. Answers the telephone at all times while on duty, refers calls to the appropriate staff member or the supervisor. Promptly responds to emails and other official job-related communications. Performs other clerical duties as assigned. All work assigned must be performed within identified time frames and deadlines.
Other duties as assigned.

Requirements

Conditions of Employment

Library of Congress employees are prohibited from using illegal drugs, including marijuana. The Library is part of the Federal Government and abides by federal law, so regardless of individual state or District of Columbia laws, marijuana use is illegal, considered criminal activity, and can affect your employment at the Library. In addition, past or current drug use and activities (e.g., selling or distributing) may deem you ineligible for employment.

How You Will Be Evaluated

• Benefits

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  Review our benefits

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  Current or former federal employees must submit their most recent Notification of Personnel Action (SF-50 or equivalent).

  Applicants with disabilities may be considered under special hiring procedures and must submit an appropriate certificate of eligibility when applying for this position. The proof or disability/certification may be issued by the State Vocational Rehabilitation Office, Disability Services or Career Services office of the applicant’s college or university, or the Department of Veterans Affairs. The letter must verify that the applicant has a severe disability and must be dated within three years of the date of the application. The program does not accept certification from health care providers. For more information contact the Library's Office of Equal Employment Opportunity and Diversity Programs at 202-707-6024 or email spp@loc.gov. FAILURE TO SUBMIT YOUR CERTIFICATION WILL CAUSE YOUR APPLICATION TO NOT BE CONSIDERED UNDER THE SELECTIVE PLACEMENT PROGRAM.

• How to Apply

  Please carefully follow all instructions under the How to Apply tab to ensure you are considered for the position.

  You are required to apply online for this announcement. We are unable to accept mailed or emailed documents. You must complete the entire application process, including submission of all documents BEFORE this announcement closes. To do so, complete the following steps.

  Step 1: If you do not already have one, create a resume on USAJOBS. Although you must enter your Social Security Number for USAJOBS, this information will not be provided to the Library of Congress.

  Step 2: Review the Job Announcement. We recommend you go to the end of the Qualification and Evaluation section of the job announcement to preview the online questions that you will answer in Step 4. You may wish to customize your USAJOBS resume to ensure that it supports your responses to these questions.

  Step 3: Click on the "APPLY ONLINE" button to the right of this announcement. Follow USAJOBS' instructions to access your account and submit your resume. You will be redirected to the Hiring Management website to complete the application process. If this is your first time in Hiring Management, you will be asked to answer questions related to your eligibility for Federal employment. You will be able to update this information and save it to our account for future announcements.

  Step 4: Once you have completed the eligibility questions, you will be taken directly to the vacancy application questions. Answer all questions honestly and thoroughly.

  Step 5: Hiring Management offers three options that will electronically attach your documentation to your online application once you finish answering the questions in the job announcement.
  (1) You may select a document that you have already uploaded to USAJOBS for a previous announcement.
  (2) You may electronically upload a document directly from your computer to your application. Be certain to review your complete application for confirmation of the document uploaded and click on "Finished" to be returned to USAJOBS.

  IMPORTANT NOTE: If you have multiple documents of the same kind, e.g. 2 undergraduate transcripts from different schools or 2 SF-50s, etc., be sure that they are all in the same file on your computer or in your USAJOBS profile before uploading them. If you try uploading them individually, only the last one sent will be visible in our system. If you have any questions about this information, please contact the person on this announcement BEFORE the closing date.

  Step 6: Click on "Finish" after you have completed your application. Once you have submitted your application, you can check your status online through your Hiring Management or MY USAJOBS account. Your complete online application and any required supplemental documentation (e.g., SF-50, etc.) must be received by 11:59 p.m. Eastern Standard Time (EST) on the closing date of the announcement. It is your responsibility to ensure that all documents are received on time and that the materials are readable. Failure to do so will result in your application being excluded from consideration for this announcement.

  If you are experiencing any technical difficulty with the online process, you MUST CONTACT THE POINT OF CONTACT FOR THIS ANNOUNCEMENT BEFORE THE CLOSING DATE. For all technical issues please contact jobhelp@loc.gov , no later than 4:30pm EST of the Closing Date. REQUESTS FOR EXTENSIONS WILL NOT BE GRANTED.

  Agency contact information

  Customer Service Center

  Phone

  202-707-5620

  Fax

  000-000-0000

  Email

  JobHelp@loc.gov

  Address

  LIBRARY OF CONGRESS
  101 Independence Ave. SE
  LM-107
  Washington, District of Columbia 20540
  United States

  Next steps

  Please review our evaluation process under Evaluation. You may check the status of your application for this position at any time by logging onto the USAJOBS "My USAJOBS" tab and clicking on "My Applications." You will receive final notification via e-mail when the vacancy has been filled.

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents