Job details

Associate CSM - Quantitative analytics & content

We are looking for a highly driven and empathetic Associate Customer Success Manager to join our team. You will serve as a trusted advisor to customers across our Quantitative Analytics solutions to help unlock value and solve complex challenges. In this role, you'll be part of the Customer Success team delivering solutions using cloud and open-source technology, content as a service (CaaS), and analytics.

Learn more about Customer Success at LSEG

What you'll do:

Act as a SME across LSEG our quantitative analytics product suite, keeping up with industry trends and competitive landscape.
Trusted Advisor: Serve as a trusted point of contact for LSEG customers throughout the customer lifecycle; Land, Adopt, Expand, Renew (LAER).
KYC: Monitor customer health, understand customer use cases, goals, workflows, challenges, and opportunities.
Conduct Business Reviews: Co-create and review success/value plans - share product roadmaps, strategy, and review milestones.
Own Customer Engagement: Educate, provide thought leadership, escalate customer issues, and gather customer feedback.
Drive organic expansion within book of business; proactively identify lead generation opportunities.
Partner with supporting teams and stakeholders to bring about best outcomes for customers (Account Management, Help Desk, Solution Consulting, Escalations, Proposition Sales, Product and Content Teams, and Developer Community).
Proactively identify risks and develop action plans to mitigate with stakeholders.

Who you are:

2+ years of relevant work experience in customer success, sales, consulting, and/or customer facing roles. SaaS and financial services/financial data experience preferred.
Experience or knowledge of implementing and supporting data and/or technology solutions.
You have success in building trust and driving results for a broad range of stakeholders: senior managers, developers, and/or day-to-day application users.
You have an aptitude for digesting and effectively communicating both business and technical concepts across audiences of varying ability.
Experience with APIs, cloud, and open-source technologies (AWS, GCP, Azure), Python, SQL, JSON a plus.
CRM and/or Customer Success/Dashboard platforms experience (Salesforce, Gainsight, Tableau…) a plus.
Solid interpersonal skills and experience building strong internal and external relationships. You strive to understand customers' business goals, anticipate future needs, and identify solutions.
Natural curiosity to seek out information and learn new skills across business and technology disciplines.
You focus on customer satisfaction and retention metrics while staying empathetic to customer needs and inspiring loyalty and adoption.
Highly motivated self-starter who works well with a lot of autonomy and little direction, and you understand when and how to appropriately involve others and ask for help.
You value quality and pay close attention to detail, taking full ownership and pride in your work with a high level of service, responsiveness, and follow-through.
Good project management, technical and problem-solving skills.
Ability to travel onsite when required

Education: BA/BS degree.

Compensation/Benefits Information (New York City applicants only):

LSEG is committed to offering competitive Compensation and benefits. The anticipated base salary for this position is $59,100 - $109,900.

Compensation/Benefits Information (for all California based roles):

LSEG is committed to offering competitive Compensation and benefits. The anticipated base salary for this position is $59,100 - $109,900.

Please be aware base salary ranges may vary by geographic location, including city and state. In addition to our offered base salary, this role is eligible for our variable incentive compensation plan. Individual salary will be reflective of job related knowledge, skills and commensurate experience. All roles are typically eligible for inclusion in our LSEG benefits program, more information & details will be provided at time of offer.

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose – driving financial stability, empowering economies and enabling customers to create sustainable growth – in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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By LSEG (London Stock Exchange Group)

LSEG LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect f...

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FUNDING

Public

INDUSTRY

Stock Exchanges

TEAM SIZE

10000+

LOCATION

Hybrid, based in London, United Kingdom

DATE POSTED