Support Service Associate

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life's roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

• Great Pay with the opportunity for increases when performance skill blocks are achieved

• Benefits - Medical, Dental, Vision, wellness program and more!

• 401k Matching - $1 for $1 company match up to 6% of pay

• Annual Incentive Plan - Eligibility to participate in AAA NCNU annual bonus plan

• Paid Time Off - Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

• Collaborative Environment - AAA will value your contribution to providing exceptional service to our members

Essential Functions

• Maintain proper levels of member/customer satisfaction.
• Answer telephones and assist customers with booking appointments and general service questions.
• Route customers to the proper staff member for more technical questions.
• Assist with invoicing and processing payments for customers.
• Assist with entering supplier invoices into the shop management software.
• Assist the General Manager with physical inventories
• Assist management with coordinating and holding employee meetings.
• Assist Service Advisors and General Manager with various administrative duties - filing, mail processing, supply ordering, daily closing, etc.
• Maintain a clean and safe working environment. Keep the parking area and the interior sales and service area of the facility neat and clean on a daily basis.

Knowledge/Skills/Abilities

• Good written verbal communication, ability to take direction well
• Bilingual communication skills (preferred)
• Basic Mathematical skills

Education & Experience/Licenses & Certification

• Two (2) years of experience in a customer contact role

• Must be able to work Swing Shift and at least one weekend day

Work Environment/Physical Requirements

Lifting and carrying parts, weighing up to 25 pounds, possibly several times a day; Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment. A percent of time is spent traveling by car to pick up parts and customers. Long periods of time on their feet.

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