Description:
Provides customers with information in response to the most complex situations; references single or multiple screens or documents to resolve escalated issues or disputes; provides guidance and assistance and may provide work direction to less experienced staff; assists supervisors in the continuous improvement of the customer service delivery process, and conducts customer service training for entry level staff. DUTIES: Researches, analyzes, and responds to inquiries of a complex nature and assists less experienced staff with complex customer issues. Coaches and assists less experienced staff in meeting expected customer service and satisfaction goals. Contacts customers to resolve outstanding customer service issues. Assists supervisors in the continuous improvement of the customer service delivery process. Conducts customer service training for entry level staff. Documents customer interactions and product/service issues, entering descriptive information online in order to provide history and tracking of issue resolution.
Position Title
Parts Support Services Representative
Specific Position Requirements
$26 Max Bill Rate
Hybrid once training is fully complete and the contingent has shown aptitude in their work. Hybrid schedule will be at the discretion of the manager.
Mon-Fri 6:30-3 pm (some holidays are required), Training schedule: Mon-Fri 7-3:30 pm
OT when workload requires
Description:
Requirements:
Preferred:
Job Type: Contract
Salary: $18.12 per hour
Experience level:
Shift:
Work setting:
Ability to commute/relocate:
Experience:
Work Location: One location
We work every day to uphold our founder's core values. Integrity, quality, commitment, and innovation are more than ideals we work toward. They are values we live and breathe – values found in every product, service, and opportunity we offer.
34 jobsSubscribe to Rise newsletter