Support Specialist - job 2 of 2

Support Specialist

Rasmussen University - Romeoville, IL

We are growing! We are seeking a Support Specialist responsible for greeting visitors and receiving incoming telephone calls at the campus welcome desk, while supporting campus administration to operate efficiently and effectively. The Support Specialist serves as an administrative resource for Central departments when support and information is requested. The Support Specialist will leverage his/her experience in an operations/administrative capacity to support the campus and nursing programs.

Responsibilities:

• Responsible for the overall maintenance of all electronic and paper student records generated or stored at the campus. To include, but not limited to: background check process, immunizations, and drug screening and other clinical preparation to ensure compliance with accreditation, state, federal and University standards.
• Build Residential Term schedules in student portal (CVue), edit student attendance
• Prepare letters as needed to include filing and documenting in student record
• Assist with coordinating pinning ceremony
• Assist with advisory committee meetings
• Assist with coordinating graduation ceremony and graduate wall as required
• Assist with accreditation visit preparation
• Manage check requests for existing nursing (NCLEX) reimbursements and accounting management items
• Assist with processing any invoices and submitting to accounts payable
• Assist with proctoring/testing
• Assist with facilities related issues, and other concerns
• Manage the community calendar for the campus, make room reservations and maintains the Welcome Area
• Assist with opening and closing the campus
• Support with pulling reports and gathering data for day to day operations
• Serve as liaison to the Office of Student Records and Operations for receiving, authenticating and filing official transcripts, pulling and submitting academic files and for receiving and distributing quarterly honors awards and for validating student information changes
• Maintain inventory and order campus supplies
• Reconcile and prepare incoming and outgoing mail and packages
• In support of the collaborative team environment, share responsibility of providing assistance with campus and community activities both on campus and off-site such as, covering campus welcome area, supporting student orientations, career fairs, graduation ceremonies, etc.
• Develop and nurture collaborative relationships with peers and managers to support the team effort for student and University success
• Keep abreast of and maintain strict adherence to all institutional, governmental and accreditation policies, regulations, codes of conduct at all times
• Possess a high level of integrity in all interactions with students and employees by showing a regard for both the stated expectation of the policy as well as its intent
• Actively contribute to the learning environment and collegial experience for students and employees; provide constructive and appropriate input and ideas to assist the University in decision-making and process improvement
• Adhere to all policies and procedures adopted by the University in performing the duties of the position, including adhering to the Family Educational Rights and Privacy Act (FERPA) in handling student information.
• Makes the best use of time/resources and prioritizes activities; stays focused in spite of distractions
• Perform other duties as requested.

Reporting Relationships:

The Support Specialist reports to the Campus Director with dotted line reporting to the Dean of Nursing.

Requirements:

• Associate’s degree from an accredited institution is required, Bachelor’s degree preferred.
• Minimum of two years’ experience working in a fast paced, service-focused setting. Experience in an institution of higher learning preferred. Ability to work a flexible schedule that may include evenings and weekends.
• Candidates must possesses strong organizational skills with the ability to multi-task and manage interruptions while delivering within tight deadlines.
• Must have a strong command of the English language, in both oral and written form.
• Proficient in Microsoft Office Suite, in particular, proficiency in MS Excel; student information system experience preferred.
• Ability to work independently and collaboratively as a member of a team and with other departments both in person and virtually.
• Proven customer service in a professional environment.
• Must be self-motivated, flexible, patient and solutions-oriented.
• Ability to work a flexible schedule, including occasional evenings and weekends

The Company:

Rasmussen University is a regionally accredited private university dedicated to changing lives and the communities it serves through high-demand and flexible educational programs. As a pioneer in career-focused education since 1900, the University is defining a new generation of higher education that focuses on competency-based education, technology and transferrable skills. Rasmussen offers undergraduate and graduate programs online and in person at 23 campuses around the country. The University is designed to lift and support its students every step of the way, from their first credential to their last. Rasmussen is dedicated to global enrichment, serving the underserved and meeting the evolving needs of diverse students, communities and economies. Rasmussen encourages its students, faculty and staff to strive for academic excellence, community enrichment and service to the public good. For more information about Rasmussen University, please visit www.rasmussen.edu.

At Rasmussen, we are proud to be an equal opportunity employer. We are committed supporting and encouraging diversity in the workplace. We welcome our employee’s differences regardless of race, color, creed, religion, gender, national origin, sexual orientation, marital status, age, gender identity, disability or veteran status.