Human Resource Generalist

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. 

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management. 

As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

This is an hybrid setup at The Hideout, Clark, Pampanga (3 days onsite, 2 days WFH)

• Compiles and creates employment and demographic reports such as but not limited to centralized database updates, dispute reports, new hire updates, and attrition statistics 
• Updates Employee Databases on a periodic basis; uploads schedule requests, processes creation & activation of HRIS accounts, monitors employee movements, uploads performance evaluation reports, and processes 201 filings, both manually and virtually
• Attends to compensation & benefits concerns such as payroll & timekeeping disputes; creates Certificate of Employment for eligible employees
• Collects and compiles HR metrics and data from a variety of sources including the human resource information system (HRIS) and payroll outputs, employment records, government labor statistics, and other sources. 
• Analyzes data and statistics for trends and patterns with attention to attrition, employee movement, turnover, and compliance with employment laws and regulations. 
• Recommends based on metrics and analysis policies and activities to improve the organizational culture including suggestions to motivate and retain employees, address staffing issues, and maintain legal compliance. 
• Guides and assists with performance, benefit, and compensation review and evaluation processes. 
• Identifies and recommends reasonable short- and long-term goals, milestones, and benchmarks for key performance metrics. 
• Prepares reports of data results, presenting and explaining findings to HR leadership. 
• Ensures compliance with data privacy regulations and best practices. Team Interface 
• Assists with conducting classification audits to ensure that jobs are properly classified as exempt or nonexempt.
• Perform other duties as assigned 

• Education Holds a degree in Human Resources, Psychology or any related field or equivalent knowledge and understanding
• At least 1 year work experience preferred including prior Shared Services/BPO and/or HR Operations
• With sound understanding of HRIS, Project Management System, and similar Human Resource System
• Good communication, interpersonal skills and customer orientation; works effectively with others
• Anticipates customers’ needs and proactively identifies and resolves issues that impact the delivery of quality service
• Good keyboarding and data entry skills
• Working knowledge of firm standard technology such as Lotus Notes, IE, Windows, Excel, Word, PowerPoint; experience with HR specific technology a plus
• Willing to work on a night shift

Ninja Perks and Benefits

*Full time employees

●    Competitive compensation

●    Adherence to government-mandated benefits

●    Retirement Savings Program with Company Matching

●    Life Insurance

●    HMO on day 1

●    Paid time off, birthday leave

●    Bonus and incentive plans

●    Opportunities for skills training and personal and professional development

●    Employee Referral Program

●    Beautiful office space

●    Free lunch provided daily

●    Shuttle Service available

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.