Senior Content Marketing Specialist

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. 

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management. 

As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

The Senior Content Marketing Specialist collaborates with the Content and Creatives team to craft compelling content and activities for Employer Branding campaigns and Talent Acquisition efforts. They generate innovative ideas for social media and various candidate touchpoints, develop marketing strategies, ensure timely content posting, and engage with the target audience. Additionally, they foster relationships with internal teams and external partners, encourage employee participation, coordinate branding and recruitment events, and contribute to special projects, driving the success of content marketing initiatives on a global scale.

• Lead the development of engaging content and activities for Employer Branding campaigns and Talent Acquisition initiatives, collaborating strategically with Content Writers and the Sr. Content Writer.
• Develop and champion innovative promotional ideas for social media and various candidate touchpoints, maximizing employer brand awareness and driving high-quality candidate leads.
• Own the creation of marketing strategies for special campaigns. Independently develop and manage monthly content plans for engagement materials, providing guidance to Content Writers and the Sr. Content Writer.
• Oversee the timely posting and scheduling of all social media content, ensuring alignment with the established content calendar and brand guidelines.
• Actively manage online communities across social media and other platforms, engaging with the target audience and coordinating with internal teams (GTA, HR, etc.) to effectively address jobseeker concerns and build relationships.
• Spearhead the development and execution of a comprehensive internal communication strategy to promote Global Employer Branding campaigns and initiatives across SupportNinja, fostering strong relationships with internal teams and external partners.
• Proactively cultivate employee participation in employee-focused content. Manage all administrative tasks associated with employee engagement, including proposal letters, follow-up communications, and meeting scheduling.
• Partner strategically with the Talent Acquisition Team and Global Communications Team to create impactful content related to Talent Acquisition programs, aligning content efforts with overall talent acquisition goals.
• Manage and execute out-of-office engagements, including but not limited to photo shoots, video shoots, and event logistics.
• Conceptualize, plan, and lead the execution of branding events, encompassing sponsorship content, live streams, partnership activities, and more.
• Take full ownership of assigned special projects, collaborating with the Sr. Content Writer to ensure successful outcomes and contribute significantly to the overall success of content marketing initiatives.
• Manage advertising budget and oversee execution of paid advertising campaigns on social media platforms.
• Manage SupportNinja's Glassdoor page, including responding to reviews, monitoring activity, and posting company updates.
• Conceptualization, planning and execution of Global Talent events
• Manage employee engagement programs of GTA, encouraging Ninjas to interact with content.
• Drive target audience engagement across Facebook, Instagram, and TikTok for all geographical regions.
• Oversee global content, including acquiring content and establishing networks and conducting discover calls with potential talents
• Attend on-site SupportNinja events, engaging with attendees and providing coverage through various content formats.
• Manage content and creative proposals for Global Talent’s employee communications
• Acts as the project manager of all requests to Global Employer Team

• Bachelor's degree in Marketing, Communications, Journalism, or a related field
• At least five (5) years work experience as a marketing professional, preferably in a BPO company
• Excellent business acumen and ethical practice
• Excellent organizational, analytical, and problem-solving skills
• Proficient in Google Suite or Microsoft Office
• Research Skills
• Brand Awareness
• Campaign Management
• Audience Understanding
• Communication Skills
• Community Management
• Trend Analysis
• Content Promotion
• Time Management
• Attention to Detail
• Continuous Learning
• Events Management
• Social Media Paid Ads
• Digital Marketing
• Must be willing to work onsite if needed

Ninja Perks and Benefits

*Full time employees

●     Competitive compensation

●     Adherence to government-mandated benefits

●     Retirement Savings Program with Company Matching

●     Life Insurance

●     HMO on day 1

●     Paid time off, birthday leave

●     Bonus and incentive plans

●     Opportunities for skills training and personal and professional development

●     Employee Referral Program

●     Beautiful office space (for onsite employees)

●     Free lunch provided daily (for onsite employees)

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.