(Fluent English) Customer Support Consultant (Córdoba, remotely)

As a Customer Support Consultant at SupportYourApp, your main responsibilities include providing exceptional customer support via calls, chats, and emails while maintaining a positive and professional relationship with customers. You will also work towards meeting team KPIs, stay updated with the latest technology, and securely manage sensitive customer information.

To excel as a Customer Support Consultant at SupportYourApp, you need excellent English skills at a C1 level, strong experience in customer service, and analytical and research skills. A positive mindset and problem-solving abilities are essential, and familiarity with CRM systems and logistics could be an added advantage.

SupportYourApp offers a range of benefits for the Customer Support Consultant role, including a fixed schedule from Monday to Friday with flexible remote work options, competitive compensation in USD, bonuses for referrals, paid training, responsive management, and an inclusive environment focused on personal growth and work-life balance.

The work environment for a Customer Support Consultant at SupportYourApp is fully remote and multicultural, allowing you to collaborate with colleagues and clients from over 30 countries. The company prioritizes a 'People First' approach, providing support and resources to help you thrive in your career while enjoying the flexibility of working from home.

To apply for a Customer Support Consultant position at SupportYourApp, visit our website and submit your CV in English, highlighting your relevant skills and experience. We encourage candidates to showcase their passion for customer service and technology, as we value individual backgrounds and perspectives.

In answering this question, highlight your past roles related to customer service, emphasizing specific experiences where you had to solve problems and support customers effectively. Share any metrics or positive outcomes from your previous positions that demonstrate your ability to deliver exceptional service.

When addressing difficult customers, it’s important to remain calm and empathetic. Describe a specific situation where you managed a challenging interaction, focusing on your approach to listen actively, find common ground, and provide a solution that met the customer’s needs.

Mention specific CRM systems or customer support platforms you are familiar with, and explain how you’ve used them effectively in your previous positions. Discuss any experience you have in analyzing data from these tools to improve service quality.

Illustrate your approach to time management by discussing how you assess urgent requests versus routine inquiries. Mention any strategies you use to stay organized, such as creating to-do lists or utilizing task management software.

Prepare a brief overview of SupportYourApp, including its mission, global reach, and innovative service offerings. Mention your enthusiasm for being part of a team that provides support to tech companies and how your skills align with the company's values.

Excellent customer service can be defined as the ability to meet and exceed customer expectations through effective problem-solving, communication, and a personalized approach. Provide examples of how you’ve implemented this in your work to illustrate your understanding.

Share your passion for helping others and how the customer support role allows you to put your problem-solving skills to use. Discuss the fulfillment you feel when resolving issues and building relationships with customers.

Provide a specific example where you took extra steps to ensure a customer’s satisfaction. Highlight the actions you took and the positive outcome it had on the customer's experience.

Discuss your methods for keeping up with industry trends, such as following technology news sites, participating in relevant forums, or engaging in continuous learning opportunities. Mention any specific areas of interest that align with SupportYourApp’s focus.

Explain your approach to seeking help when needed, such as referring to internal resources, consulting with colleagues, or escalating the issue appropriately. Highlight your commitment to ensuring that the customer receives accurate and timely information.