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System Administrators Team Lead

Ми шукаємо досвідченого Team Lead системних адміністраторів, який має міцний технічний бекграунд і готовий взяти на себе відповідальність за команду та інфраструктуру. Якщо ви вмієте не тільки вирішувати складні задачі, а й ефективно керувати командою, ми будемо раді вас запросити до нашої команди!

Про нас: Наша команда складається з фахівців різних напрямків: PM, Full-Stack та Front-End інженерів, MarkUp розробників, QA спеціалістів і дизайнерів. Ми працюємо разом, щоб створювати найкращі рішення для наших співробітників і забезпечувати високий рівень технічної підтримки. Зараз ми шукаємо лідера, який зможе спрямувати наші зусилля в правильному напрямку.

Ваші основні обов'язки:

  • Лідерство та управління: Керувати командою системних адміністраторів та DevOps, забезпечувати ефективну взаємодію в команді та підтримку високих стандартів роботи.
  • Забезпечення стабільності: Підтримувати безперебійну роботу серверної інфраструктури на Linux та Windows Server.
  • Інфраструктура в надійних руках: Ви будете відповідати за моніторинг і аналіз інфраструктури для забезпечення її стабільності та продуктивності.
  • Безпека та захист даних: Впроваджувати політики безпеки та працювати з департаментом кібербезпеки для захисту інфраструктури.
  • Технологічний розвиток: Приймати участь у розробці та масштабуванні інфраструктури на базі AWS та Azure, автоматизуючи процеси для досягнення найкращих результатів.
  • Документація та процеси: Підтримка актуальності технічної документації та стандартів роботи.

Що ми від вас очікуємо:

  • 3+ роки досвіду в системному адмініструванні або управлінні IT-інфраструктурою.
  • Досвід роботи з Linux (Iptables, firewalld, systemd) та Windows Server.
  • Знання основ мережевих протоколів та принципів роботи комп'ютерних мереж.
  • Досвід роботи з Active Directory, Azure AD, IdM, MDM/UEM рішеннями.
  • Знання основ кібербезпеки та досвід забезпечення захисту інфраструктури.
  • Досвід роботи з хмарними платформами, такими як AWS та Azure.
  • Вміння автоматизувати завдання за допомогою Bash scripting.
  • Знання англійської мови на рівні B1-B2.

Буде плюсом:

  • Досвід керування командою і налаштування ефективних робочих процесів.
  • Досвід роботи з Asterisk, Postfix, MySQL/Postgres, Docker.
  • Знання Python для автоматизації процесів.
  • Досвід роботи з MacOS.

Від нас:

  • Креативний арт-офіс в Києві, оснащений генератором та безперебійним інтернетом;
  • Можливість поєднувати віддалений та офісний формат роботи;
  • Компенсація в USD;
  • Зручні бізнес години;
  • Багато цікавих тасків та спілкування з командою;
  • Адекватний, доброзичливий менеджмент та ніякої бюрократії.

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, weʼve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: http://www.supportyourapp.com/

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.

Average salary estimate

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$80000K

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What You Should Know About System Administrators Team Lead, SupportYourApp

At SupportYourApp, we're on the lookout for an experienced System Administrators Team Lead who not only boasts a robust technical background but also revels in leading a dynamic team and overseeing infrastructure. If you're the type who thrives on solving intricate challenges while effectively managing a dedicated team, we’d love for you to join us! Our crew comprises specialists across various fields, including PMs, Full-Stack and Front-End engineers, MarkUp developers, QA experts, and designers—all collaborating to forge the best solutions for our clients and ensure top-notch technical support. As the Team Lead, your primary responsibilities will encompass leadership and management of the sysadmin and DevOps teams, ensuring seamless collaboration and maintaining high work standards. You'll also be tasked with sustaining a reliable server infrastructure on both Linux and Windows Server, as well as monitoring and analyzing systems for stability and performance. Security is vital at SupportYourApp, so you’ll implement security policies while working closely with our cybersecurity department. You’ll play an integral role in developing and scaling our infrastructure using AWS and Azure, automating processes along the way. If you're experienced in documentation and maintaining current technical standards, you’ll fit right in. We're looking for someone with 3+ years in sysadmin roles, solid experience with Linux and Windows Server, good knowledge of network protocols, and cloud platforms. If this sounds like you, we can't wait to meet you! Reach out to us with your CV in English, highlighting your remarkable skills!

Frequently Asked Questions (FAQs) for System Administrators Team Lead Role at SupportYourApp
What are the main responsibilities of a System Administrators Team Lead at SupportYourApp?

As a System Administrators Team Lead at SupportYourApp, you'll lead a team of sysadmins and DevOps specialists, ensuring effective team interaction and high work standards. Your work includes maintaining a reliable server infrastructure, implementing security policies, and monitoring and analyzing systems for performance and stability. You'll also contribute to infrastructure development on platforms like AWS and Azure while automating processes to achieve optimal results.

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What qualifications do I need to apply for the System Administrators Team Lead position at SupportYourApp?

To be considered for the System Administrators Team Lead position at SupportYourApp, candidates should have 3+ years of experience in systems administration or IT infrastructure management. Key qualifications include proficiency in Linux and Windows Server, knowledge of network protocols, experience with Active Directory and cloud platforms like AWS and Azure, and the ability to automate tasks effectively.

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What is the work environment like for a System Administrators Team Lead at SupportYourApp?

The work environment at SupportYourApp for a System Administrators Team Lead is collaborative and innovative. Our creative office in Kyiv is equipped for hybrid work, and we emphasize effective communication without unnecessary bureaucracy. This dynamic setting encourages teamwork among experts from diverse backgrounds and expertise, enhancing both personal and professional growth.

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How does SupportYourApp support team leads in their professional development?

SupportYourApp places a strong emphasis on the professional development of team members, including the System Administrators Team Lead role. We provide opportunities for skill enhancement through training, collaboration with diverse teams, and hands-on experience with new technologies. Our management is friendly and supportive, facilitating a nurturing environment for career advancement.

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What technologies will I work with as a System Administrators Team Lead at SupportYourApp?

In your role as a System Administrators Team Lead at SupportYourApp, you will engage with a variety of technologies, including Linux servers, Windows Server, AWS, Azure, and automated scripting. Familiarity with Active Directory, network protocols, cybersecurity practices, and tools like Asterisk, Docker, and MySQL/Postgres is also beneficial. This diverse tech environment offers opportunities for continuous learning and growth.

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Common Interview Questions for System Administrators Team Lead
How do you prioritize tasks as a System Administrators Team Lead?

When prioritizing tasks as a System Administrators Team Lead, consider both immediate operational needs and long-term goals. Assess the impact of each task on system stability and team efficiency, communicating clearly with team members to align priorities based on urgency and significance.

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Can you describe your experience with managing a team in sysadmin duties?

Share a specific example of how you've successfully managed a sysadmin team. Discuss your leadership style, how you foster collaboration, and your approach to conflict resolution. Highlight your focus on clear communication, setting expectations, and building a supportive team culture.

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What steps do you take to ensure server security?

To ensure server security, I implement industry-standard practices such as regular updates, proactive monitoring, and strong access controls. Encouraging team training on cybersecurity protocols and documentation of security policies is also crucial for maintaining a robust security posture.

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How do you handle a major system outage?

In the event of a major system outage, I prioritize immediate incident response by identifying the cause and mobilizing the team for swift resolution. Clear communication with stakeholders is essential, as well as conducting a post-incident review to prevent future occurrences.

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What automation tools have you implemented in your previous roles?

Discuss specific automation tools you've implemented, such as Bash scripting or cloud automation services. Explain how these tools have improved operational efficiency, reduced error rates, or enhanced team productivity, providing quantifiable improvements when possible.

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How do you stay updated with technological developments in system administration?

I stay updated with tech developments by engaging with online forums, attending webinars, and following reputable publications in the field. Networking with peers and participating in relevant training allows me to incorporate new insights into my team’s practices.

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Can you explain a time when you improved a process in your team?

Provide a concrete example of a process you improved, detailing the challenges faced, the steps you took for enhancement, and the result. Discuss the positive impact this had on team efficiency and system performance, showing your capabilities as a leader.

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How do you manage remote team members as a System Administrators Team Lead?

Managing remote team members effectively involves maintaining clear communication through regular check-ins, using collaboration tools, and setting defined goals. Acknowledging individual contributions and fostering a team spirit, regardless of physical location, is key to successful remote leadership.

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What strategies do you use to mentor junior team members?

Mentoring junior team members involves tailoring your approach to their individual learning styles and career goals. I prioritize creating a supportive environment, sharing knowledge through hands-on training, and regularly providing constructive feedback to help them grow in their roles.

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What is your approach to documentation in system administration?

I believe comprehensive documentation is vital for effective system administration. It ensures knowledge continuity and aids in troubleshooting. My approach includes developing clear and concise documentation for processes, configurations, and protocols, regularly updating it to reflect any changes.

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Work/Life Harmony
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Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
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SupportYourApp is a provider of outsourced customer support. It provides inbound, outbound, and backoffice customer support specifically for innovative software and hardware companies. The company was established in 2010 and is located in Wilmingt...

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Full-time, hybrid
DATE POSTED
March 13, 2025

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