QA Team Lead

As a QA Team Lead at Surfshark, your primary responsibilities include managing a team of QA engineers, ensuring their professional development, creating a backlog in collaboration with stakeholders, and overseeing defect resolution processes. You will also develop QA strategies, provide feedback on performance metrics, and ensure top-quality solutions by collaborating with development teams.

To qualify for the QA Team Lead position at Surfshark, you should have proven experience managing QA or development teams. A background in both manual and automated testing is essential, along with experience working with REST API and databases. Strong problem-solving skills and a proactive attitude are key to succeeding in this role.

The QA team at Surfshark employs a variety of tools such as TypeScript for functional testing, Postman for API testing, and Charles Proxy for deeper analysis. Additionally, they utilize multiple devices and virtual machines to ensure their apps are thoroughly tested across different platforms and environments.

Surfshark is dedicated to supporting the professional growth of its QA Team Leads. The company offers dedicated learning time, access to conferences, online learning platforms, and various resources to encourage continual development. This investment in growth allows QA Team Leads to stay equipped with the latest industry best practices.

As a QA Team Lead at Surfshark, you will enjoy numerous benefits aimed at your well-being and work-life balance. These include health insurance, mental health checks, a flexible work-from-anywhere policy, additional vacation days depending on tenure, and premium Surfshark accounts for your family and friends, along with a competitive salary range.

When answering this question, highlight specific examples of how you've managed teams in the past, including how you established workflows, drove objectives, and ensured team engagement. Discuss metrics or results that demonstrate your success.

Discuss your approach to developing and implementing QA strategies. Mention the importance of setting performance metrics and how you use them to monitor and improve processes, as well as your experience with different testing tools.

Share your familiarity with specific testing tools like Postman, Selenium, or JIRA. Highlight your experience in both manual and automated testing, and how these tools have helped you achieve quality assurance goals.

Express the importance of open communication and teamwork. Provide an example of a past conflict you handled effectively, discussing the resolution in terms of maintaining a positive working environment.

When answering, focus on a specific instance that illustrates your problem-solving skills. Discuss how you identified the issue, the steps you took to troubleshoot, and how you ensured it wouldn’t recur in the future.

Explain your commitment to continuous learning. Mention online forums, courses, or industry conferences you attend, and how you share new insights with your team to enhance their skills as well.

Talk about specific metrics you track, such as defect rates or testing efficiency. Explain your approach to conducting performance reviews and provide examples, if applicable, of how you’ve used feedback to improve team performance.

Share your hands-on experience working with REST APIs. Discuss methods of testing APIs, tools you've used, and how you validate the functionality of data interactions within your applications.

Highlight qualities such as strong leadership skills, effective communication, problem-solving abilities, and a focus on team development. Provide examples of how you embody these traits in your daily work.

Discuss your approach to prioritization, perhaps using project management tools or frameworks. Emphasize how you balance team capacity with project deadlines, while also addressing any urgent issues that arise.