Business Customer Service Analyst with German (Remote/Hybrid/Regular shifts)

We Are Sutherland 

Sutherland is a global leader in Customer Experience Management (CXM), driving our clients' growth through innovative solutions and automation for over 37 years. 

Why Sutherland? 

🌍 With locations in 60 places worldwide, we've been operating in Bulgaria since 2008 with over 2,000 employees. We offer customer service and technical support in 17 languages, allowing you to work on exciting projects for some of the world's biggest brands. Here, you can develop your skills in a dynamic work environment. 

Join Our Brand-New Telecommunications Project! 

📞 Strengthen our exceptional team of customer service and sales specialists for our brand-new telecommunications project! We're seeking talented German-speaking employees for our leading telecommunications client, the #1 brand in Germany and Europe.

• Handle Business customer outbound and inbound calls and emails in a professional manner
• Provide first line of technical support to hardware used in the retail business
• Handle tickets related to technical and data accuracy issues
• Proactively monitor and own the cases until resolution

• Very good communication skills in German written, verbal, and listening.
• English (B1 level) - needed for the training and internal communication.
• Experience in a customer service and/or technical support environment is a plus.
• Demonstrate a passion for excellence with respect to treating and caring for customers.
• Have a pleasant, patient and friendly attitude.
• Strong problem-solving skills and ability to interpret and communicate data.
• Be able to troubleshoot basic issues related to technology.
• Very familiar with computer operating systems.
• The primary purpose of a Business Customer Support Analyst is to provide first class service by responding to inbound emails and phone calls from customers, perform outbound contacts and resolve cases related to technical issues and data accuracies.
• Our client provides retail analytics to improve profitability and effectiveness

What You'll Receive: 

• Long-term job security with a permanent contract 
• Attractive compensation package with unlimited monthly bonus 
• Additional health and life insurance 
• 24 days of paid annual leave, including 3 wellness days 
• Flexible part-time work models 
• 1.5 hours of paid breaks per day 
• Transportation allowance 
• Meal vouchers 
• Paid sales training and individual coaching 
• Clear career path within the company 
• Free coffee beverages and regular employee events 
• Modern work environment with great office facilities 

MORE REASONS TO JOIN OUR TEAM: 

• Digital employee services 
• Employee assistance program 
• Employee discount portal 
• Employee referral program 
• Rewards and recognition program 
• Relocation package for newcomers 
• Multisport card 
• Internal learning and development portals 
• Employee engagement events 
• Gift for birth or adoption 
• Corporate social responsibility events 
• Access to global business expertise 
• Available parking

Ready for your next career challenge? APPLY NOW! 🌟