SVP, Product

Electric is the industry leader in providing world-class IT technology and real-time support for small and mid-sized businesses. With over 1,000 customers and more than 45,000 employee end-users, Electric's IT platform includes: real-time support powered by 200+ IT technicians, security, device & inventory management, network & server management, application & cloud management, employee on-boarding and off-boarding, procurement & provisioning, and data monitoring & insights. Electric is a Series D company funded by an all-star team of investors including: Bessemer Venture Partners, GGV Capital, 01 Advisors, Primary Venture Partners, Bowery Capital, Slack, Atreides Management, Vintage Investment Partners, and Greenspring Associates.

Electric is now over 600 employees and is led by a seasoned executive team. Our company is a fun, fast-paced environment with enormous opportunities for career advancement. We are seeking highly motivated, detail-oriented go-getters who want to move up in a growth stage technology company.

Why you'll love Electric

Small businesses who lack the budget and resources to thrive in a highly distributed world need affordable, high quality and scalable solutions to keep their businesses running efficiently. The strategy and vision you help transform into reality will revolutionize IT for SMBs. You will have the opportunity to help shape what modern, SaaS based IT will look like by building and delivering intuitive, useful, and engaging products, driving our product roadmap as we evolve our product suite. You'll get to work closely with our executive leadership team and will partner across the organization with GTM and Technology teams to influence strategy and execution of work. You'll also be able to grow and develop your own team, and be a mentor to product leadership and teammates beyond your reports.

Why we'll love you

The Senior Vice President of Product will champion the strategy, execution, and revenue growth for Electric's platform and IT support products, helping achieve and maintain high levels of engagement and business growth. Reporting directly to our CEO, you will

• Sit on the executive team representing our Product and Services throughout the Customer Journey
• Build, lead, manage, and mentor a team of product leadership via cultivating a high-performing, unified team culture
• Translate business strategy and vision from our leadership team into execution-ready product strategy for your team that is evangelized across the organization
• Partner with leaders across Electric to ensure we're achieving our vision cohesively, effectively, and in a way that creates confidence in our ability to deliver high engagement product experiences that customers purchase and continue using
• Serve as a key leader driving our product roadmap and delivery, and will ensure the ongoing health and quality of our support and platform products.

With 10+ years of experience in product leadership, you are deeply familiar with technology and can shape effective prioritization and requirement specificity to usher product development through to completion. You have

• Demonstrated success in performing in-depth market assessment, translating financial targets into product strategic action, and balancing spend/revenue to budgets, metrics, operations, talent, and org alignment.
• Proven experience as a data-centric leader, able to dive deep into the product performance metrics to identify fact patterns and derive action, while also seeking deep insight through user research measures to understand quantitative patterns.
• Confidently built sound arguments and business cases for investments, while always preserving a bias to action given constraints (time, resources, data) in order to achieve business outcomes and solve user needs.
• A committed to growing and developing your own team; you've successfully led multi-level teams and have coached your direct reports to be supportive, successful managers of their own teams.
• Experience in start-up leadership roles (4+)
• Experience in IT related, back office or data products

Excited about the opportunity, but worried you don't meet all the requirements? We recognize that people with marginalized identities are less likely to apply to jobs where they don't meet every single qualification. We encourage you to apply anyway, and give us both the chance to find out if you're the right candidate for this or other roles!

We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users.