Dynamics Support Engineer

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients.  We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications.  We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. 

About the role:

As a Dynamics Support Engineer, you will play a pivotal role in helping our clients harness the power of Dynamics CRM, Azure, and other cutting-edge technologies to streamline their operations and enhance business outcomes. This is more than a technical support role; it’s an opportunity to shape how technology drives transformation across industries. Your work will directly impact clients by ensuring that their systems are optimized for performance, stability, and scalability.

You’ll be working in a fast-paced, collaborative environment where innovation is encouraged. You will have the chance to solve complex challenges and provide critical support to senior stakeholders, making a tangible difference to their business processes. If you’re passionate about leveraging technology to create real-world solutions and eager to contribute to high-impact projects, this role is for you.

What you'll do as a Dynamics Support Engineer:

• Provide expert support for Dynamics CRM systems, ensuring they are optimized for client needs.
• Collaborate with clients to troubleshoot issues and deploy improvements across Azure DevOps CI/CD processes.
• Leverage Azure/Azure AI Services to deliver scalable, intelligent solutions.
• Assist in the integration and configuration of PowerPages and PowerAutomate
• Play a key role in the Apps process, contributing to the smooth delivery and ongoing enhancements of client platforms.
• Provide essential support for the ongoing extension of the Dynamics CRM platform.
• Assist with troubleshooting, updates, and enhancements of the CRM platform as required.
• Work within an established team to ensure the CRM platform meets operational needs and continues to support business objectives.

• A strong understanding of Dynamics CRM and its application to real-world business problems.
• Expertise in Azure DevOps and CI/CD processes.
• Experience with Azure/Azure AI Services, and familiarity with PowerPages and PowerAutomate is a plus.
• Excellent communication skills to work closely with senior stakeholders and business ambassadors, acting as a trusted partner in delivering innovative solutions.
• A thorough understanding of Agile delivery methodologies and experience with Azure DevOps tools.
• Solid knowledge of the Testing Lifecycle, ensuring high-quality deliverables.
• A business-savvy individual with strong consultancy skills who can connect technology solutions to business goals.

At Sword, our core values and culture are based on caring about our people, investing in training and career development and building inclusive teams where we are all encouraged to contribute to achieve success.

We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life.  In addition to a Competitive Salary, here's what you can expect as part of our benefits package:

Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.

Flexible working: Flexible work arrangements to support your work-life balance.  We can’t promise to always be able to meet every request, however are keen to discuss your individual preferences to make it work where we can.

A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more…..

At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement.  If you don’t tick all the boxes but feel you have some of the relevant skills and experience we’re looking for, please do consider applying and highlight your transferable skills and experience.  We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Your perspective and potential are important to us.

If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.