AVP, Surveillance Program Analytics - job 1 of 2

Job Description:

Role Summary/Purpose:

Reporting to the VP, Surveillance Program Office, this role is responsible for providing a key focus on the identification and incorporation of analytics and reporting in support of the enterprise-wide Surveillance Program. This position will manage the creation and implementation of analytics, reporting, business intelligence, and automated oversight activities. This role will require interaction with key stakeholders across the organization, domain experience in data architecture and relationships, and the ability to create solutions which address various business requirements. This role must be able to think critically and implement enhancements to data collection, quality, and consistency across multiple inputs and outputs such as Workforce Management System (WMS) and the Permutation Database.

We’re proud to offer you choice and flexibility. You have the option to be remote and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Responsibilities:

• Analyze existing applications, tools, and processes utilized across the Surveillance Program to develop analytics and reporting enhancements using SAS, SQL, Python, Tableau, RPA, and Excel

• Develop automated oversight activities for the continuous monitoring of Surveillance teams, in support of the Surveillance Program, the Enterprise Surveillance Policy, and the Surveillance Standards

• Develop automated KPI/KRI metrics and aggregated reporting to measure and communicate the progress, performance, and associated risk levels of the Surveillance Program to key stakeholders

• Design, build, and maintain aggregated reporting in Tableau for ongoing monitoring of the Surveillance Program across all functions

• Support the identification and implementation of enhancements, maintenance, and administration for the Work Management System (WMS), including the creation and maintenance of data connections with eGRC, DataMart, and Tableau

• Recommend and implement enhancements to existing Tableau dashboards, SharePoint data sources, and DataMart to provide additional data insights and cross-functional views

• Support the identification and implementation of solutions for enhancements to centralized tools, reporting, and technology to increase efficiency and effectiveness of Surveillance

• Plan and facilitate efforts to promote best practice sharing across Surveillance analytics resources to drive a culture of data and efficiency

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor’s degree (or, in lieu of a degree, a high school diploma/GED and 7+ years of relevant subject matter expertise in data analytics)

• A minimum of 5 years of progressive work experience including:

  • 4+ years of experience with data warehouses and repositories in the extraction of data, identification of key dependencies and linkages, and the proven ability to solve for data gaps and limitations

  • 5+ years of experience utilizing SAS, SQL, Python or other analytics tools to perform data mining and complex analyses

  • 5+ years of experience utilizing Excel in combination with Tableau to produce data insights and dynamic reporting for end users

• Demonstrated experience implementing efficiencies in data collection, identification of data inconsistencies, and improving data quality

• Demonstrated experience with project management, problem solving, and a proven ability to design and implement solutions for cross-functional stakeholders

• Strong verbal and written communication skills, with an ability to articulate business objectives and convey potential solutions to both technical and general audiences at all levels of the organization

Desired Characteristics:

• Experience in the Financial Services industry, with credit card experience preferred

• Experience using GRC tools and leveraging relevant source data for data visualization and reporting

• Working knowledge of governance frameworks, including Compliance requirements, Risk and Control Self-Assessment (RCSA) program, and Operational Risk

• Demonstrated experience in using the WMS application, with a working knowledge of back-end data tables

• Experience leveraging automation tools to create efficiencies and replace manual activities

• Demonstrated ability to be self-motivated and goal oriented, with a consistent execution of key deliverables

• Demonstrated ability to communicate effectively with various levels of stakeholders

Grade/Level: 11

The salary range for this position is 110,000.00 - 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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