AVP, Platform Reliability & Automation Engineer

Job Description:

Role Summary/Purpose:

The AVP, Platform Reliability & Automation Engineer craves working in a hands-on system design and architecture environment, leading by example to make sure time sensitive projects get done on time and to specifications. To be successful in this role, deep expertise in solution architecture, CI/CD design, automation and monitoring, and the ability to influence and lead a team are musts.

This AVP will lead the development and the production support of our customer servicing and alerts applications by creating and developing thoughtful solutions to anticipate bugs and maintain operational excellence.  In short, you would be one of our experts and team leaders.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Influence many agile development teams through all phases of the Agile development life cycle through SAFE

• Implement new technologies and assist developers as they migrate to new technologies

• Strong proficiency in running Amazon Web Services (AWS) in production

• Architect applications across the full stack, experience in PCF, Cloud Native Application Architecture, Microservices ecosystem, J2EE, Spring Java, and RESTful API’s are a must.

• Design data models to support complex business processes

• Drive a CI/CD strategy using our Jenkins, Bitbucket, and uDeploy stack.

• Influence and collaborate with software developers, UX designers, product managers, application architects, and customer application experts to create amazing web apps.

• Mentor and influence all levels of the team: in this role, you will have the opportunity to influence up and down the chain of command

• Ensure compliance with architecture, security and technology standards set by Synchrony Financial

• Assist in crafting and maintaining the future state technology architectural strategy, along with our application modernization and migration roadmap.

• Participate in Agile scrums consisting of cross-functional teams

• Lead Agile sprints as technical expert, including sprint planning, daily standups, backlog grooming sessions, and sprint reviews

• Ensure application code quality through development, test, and QA

• Participate in addressing root cause analyses, incident reports and provide direction in problem resolution

• Ability to analyze production defects, troubleshoot systems, identify root cause, and implement fixes

• Passionate about the latest technologies, open source projects and languages

• Provide 24x7 on-call support periodically throughout the year

• Identify ways to increase efficiency and improve system performance

• Work with third party vendors to develop software and/or integrate their software into the company's products

• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Bachelor’s degree and a minimum 4 years of experience with solution architecture OR, in lieu of degree, High School Diploma/GED 6 years of experience with reliability & automation architectures.

• Minimum of 10 years of web application development experience.

• Minimum 2 years of experience running AWS in production

Desired Characteristics:

• Experience building and consuming web services via SOAP and REST

• Experience with continuous integration environments

• Experience with writing unit, integration, and UI test cases

• Deep experience with responsive web design principles and cross device support

• Strong experience with Pivotal Cloud Foundry

• Experience using Splunk for production support

• Familiarity with JSON, REST and XML based web services

• Working knowledge of the overall mobile industry

• Excellence in technical communication with technical and non-technical peers

• Strong cross-functional team player with the ability to work seamlessly across a matrix organization and partner with global development companies

• Desire to work in a dynamic, fast paced environment

• Experience developing and supporting financial/banking applications

• Excellent interpersonal skills with ability to influence clients, team members, management and external groups

• Strong attention to detail in a team environment

• Strong oral and written communication, analytical and problem solving skills

• Ability to analyze, use structured problem solving and available tools to troubleshoot systems, identify root cause, action plans, impact and resolution options

Grade/Level: 11

The salary range for this position is 115,000.00 - 200,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group: