VP, Relationship Manager

Job Description:

Role Summary/Purpose:

Principal responsibility of Relationship Manager is to partner with Sales and Cross Functional teams to drive organic sales growth for an assigned book of business. The Relationship Manager is a client facing, sales role where the RM owns/manages assigned Book of Business. This role requires a bold, proven leader with demonstrated ability to manage large partners (OEMs and contractors), lead change, renewals, and deliver results.

We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Responsibilities:

• Ensure program performance & sales goals are met.

• Partners with Sales Leadership team to execute overall strategy & portfolio dynamics in order to develop and support growth strategies and action plans.

• Assures all contractual obligations are being met.

• Assures all compliance obligations are being met.

• Ability to leverage various channels to influence retail partners in order to achieve growth goals. Various channels include, but aren’t limited to phone, face to face meeting, trade shows, webinars, email and newsletters.

• Help maintain competitive information and optimize how we differentiate vs. the competition.

• Ability to work effectively in a highly cross functional environment with other departments such as Marketing, IT, Risk, Operations & Training to support business objectives.

• Proactively identify areas of opportunity to develop & improve client relationships as well as sell potential prospects on the benefits of joining the Synchrony financing program.

• Coordinates portfolio performance reviews w/ clients.

• Provide value added analysis & reporting to client to evaluate & drive program performance.

• Work with Sales Support team to resolve day-to-day escalated/ad hoc client and sales requests.

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor’s degree or 5+ years of equivalent work experience.

• 5 years plus experience in sales and/or marketing roles managing or running a consumer finance or PLCC program or portfolio either from bank or retailer side of business.

• 5+ years of project leadership experience

• 2 years plus experience in either client management or retail management. Experience in the industry would be a plus.

Desired Characteristics:

• Demonstrated prior experience involving contract negotiations, competitive pricing, business planning and P&L management.

• Strong sales, marketing, creative and analytical skills

• Proven ability to influence corporate decision makers; strong negotiating skills

• Ability to demonstrate innovation and creative approaches to business needs

• Proven ability to work remotely and independently.

• Experience in lead development, lead follow up, qualification and targeted account selling in person and/or by telephone.

• Ability to work efficiently within our CRM solution to prospect, administer leads generated by campaigns, update customer records and manage a pipeline of opportunities

• Ability to conduct in-depth sales presentations, including product demonstrations that highlight key benefits, ROI and the value of our solutions and services.

• Organizational skills and effective time management to succeed in a fast-paced environment.

• Proof of good track record in B2B sales.

• Experience selling in the Home Improvement industry.

• Ability to travel up to 35%+ (including weekends).

Grade/Level: 12

The salary range for this position is 110,000.00 - 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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