IT Support Engineer

Skills

• Strong knowledge of Windows and macOS operating systems.
• Familiarity with Microsoft Office Suite and common productivity applications.
• Basic understanding of network protocols and troubleshooting.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal abilities.

Responsibilities

• Respond to IT support requests via phone, email, or ticketing system in a timely and professional manner.
• Identify, troubleshoot, and resolve hardware, software, and network-related issues for end-users.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Assist with user onboarding and offboarding procedures, including setting up user accounts and permissions.
• Provide guidance and training to users on basic IT procedures and best practices.
• Perform routine maintenance tasks such as updates, patches, and system backups.
• Document support activities, solutions, and common issues in the knowledge base.

Benefits