CRM Business Analyst

The Role: CRM Business AnalystLocation: NYCPosition Overview:Business Analysts are responsible for conducting business analysis and documenting business requirements. They will work closely with end users, product managers, UX and other technology partners to develop designs for implementation. In addition, this role will support BAU (e.g., production support (level 3 or 4), small improvements and vendor upgrades.Responsibilities:• Support product managers on large projects to produce better business outcomes• Analyze and decompose current state business processes• Define target state business processes and align functional solutions• Drive Information gathering activities such as surveying, analyzing and evaluating processes, products and services, by using a variety of internal and/or external data• Develops and presents documentation supporting project initiatives including business case, project scope, business and functional requirements, user stories and “use cases” in accordance with established service levels and documentation standards.• Assist with all phases of SDLC with emphasis on requirements, UAT and Change Management• Assist in coordinating business unit subject matter expert meetings in order to solicit and cross-reference business and functional requirements• Help ensure project team is adhering to project plans and helping to identify and resolve discrepancies• Supporting product managers(s) in meetings and presentations (e.g. Meeting notes, presentation materials, business reviews / sign-off)• Ability to track deliverables and ensure items are closed within project timelines (e.g. Action Items, Open Questions, Requirements Sign-Off, Business Reviews, etc.)• Complete assigned project deliverables according to project plan and expected quality.• Ensure all product documentation, FAQ’s, runbooks are captured and up to date• Work closely with change management and manage user feedback related to CRM products and features• Collaborate with product managers to review and prioritize feedback• Provide subject matter expertise for new and existing (BAU) products and first response to the production support team for CRM product team.Requirements:• The ideal candidate has a very strong product sense, product vision and able to strategize product delivery• Able to actively listen to end-users, business stakeholders, grasp pain-points and then translate them into functional requirements• Well-versed in being able to bridge the divide between end-users and engineering teams, i.e. being able to speak non-technical jargon with business users and communicate requirements with the right technical details to the engineering team• 2 - 5 years in a large organization or major consulting organization focused on Business Analysis within Equity, Fixed Income or Investment Banking business groups• Salesforce.com implementation and integration experience, including different business systems as well as working with integration tools• Excellent attention to detail and thorough documentation skills• Strong experience with CRM platforms (Salesforce / Dynamics, etc.) and well-versed with core CRM concepts• Hands on experience configuring Salesforce, including workflows, validation rules, and security controls• Proven ability leveraging analytical and problem-solving skills in a fast-paced environment• Experience collaborating with business stakeholders, business process owners, technical project managers and technical teams to execute business analysis tasks• Drive and desire to learn and grow both technical and functional skill sets• Inquisitive and continuously focused on identifying inefficiencies and improving business processes• Excellent interpersonal skills and ability to thrive in a collaborative environment• Goal-orientated, self-motivated and adapts to changing situations• Strong presentation, communication (written and verbal) skills, and interpersonal skills; must be detail orientated• Proficient in Microsoft Word, Excel, PowerPoint, Project, Visio, SharePoint as well as other project management and time tracking tools• Candidate should have good tech skills:• Data discovery skills• Data analysis & profiling skills• Strong SQL knowledge• Salesforce Certifications (Plus but not required)We can offer you:• A highly competitive compensation and benefits package• A multinational organization with 55 offices in 20 countries and the possibility to work abroad• Laptop and a mobile phone• 10 days of paid annual leave (plus sick leave and national holidays)• Maternity & Paternity leave plans• A comprehensive insurance plan including: medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region)• Retirement savings plans• A higher education certification policy• Commuter benefits (varies by region)• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms• A flat and approachable organization• A truly diverse, fun-loving and global work cultureSYNECHRON S DIVERSITY & INCLUSION STATEMENTDiversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.