Job details
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Scale Customer Success Manager
Synthesia is revolutionizing video production with AI, making it easy for everyone to create and share high-quality videos. We seek a Scale Customer Success Manager to oversee a large account portfolio and drive customer engagement.
Skills
- Sales experience
- Account management
- Customer success knowledge
- Negotiation skills
- Data analysis
Responsibilities
- Manage a large portfolio of accounts (>100 accounts)
- Maintain and report an accurate renewal forecast
- Engage with key decision-makers to understand customer requirements
- Achieve customer goals through 1:1 engagements and 1:many programs
- Create digital CS playbooks and email sequences
- Identify risks and opportunities using data analysis
Education
- Bachelor's degree in relevant field
Benefits
- Competitive salary and stock options
- Hybrid working environment
- 401k Plan
- Paid parental leave
- 25 days annual leave
To read the complete job description, please click on the ‘Apply’ button
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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$120,000/yr - $135,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
August 20, 2024
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