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Job details

Scale Customer Success Manager

Synthesia is revolutionizing video production with AI, making it easy for everyone to create and share high-quality videos. We seek a Scale Customer Success Manager to oversee a large account portfolio and drive customer engagement.

Skills

  • Sales experience
  • Account management
  • Customer success knowledge
  • Negotiation skills
  • Data analysis

Responsibilities

  • Manage a large portfolio of accounts (>100 accounts)
  • Maintain and report an accurate renewal forecast
  • Engage with key decision-makers to understand customer requirements
  • Achieve customer goals through 1:1 engagements and 1:many programs
  • Create digital CS playbooks and email sequences
  • Identify risks and opportunities using data analysis

Education

  • Bachelor's degree in relevant field

Benefits

  • Competitive salary and stock options
  • Hybrid working environment
  • 401k Plan
  • Paid parental leave
  • 25 days annual leave
To read the complete job description, please click on the ‘Apply’ button
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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$120,000/yr - $135,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
August 20, 2024

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