Job details

Strategic Implementation Specialist

Welcome to the video first world!

From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you’re reading this and nodding, check out our brand video.

Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale - until now.

Meet Synthesia 🚀

We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We’re trusted by leading brands such as Heineken, Zoom, Xerox, McDonald’s and more. Read stories from happy customers and what 1,200+ people say on G2.

In 2023, we were one of 7 European companies to reach unicorn 🦄 status. In February 2024, G2 named us as the fastest growing company in the world. We’ve raised over $150M in funding from top-tier investors, including Accel, Nvidia, Kleiner Perkins, Google and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook.

About the role...

We seek a highly motivated and dynamic Strategic Implementation Specialist to join our team. This is a new role for us and you would be crucial to define the framework and set the standard for this team that we expect to grow in the next year. You will be responsible for overseeing implementation services, providing strategic guidance, and ensuring effective change management for our clients. You will lead the project management efforts and serve as a consultant to clients, helping them navigate and maximize the potential of our AI platform.

What you'll be doing...

Implementation Services: Lead and manage the implementation process for our clients, ensuring our platform's successful deployment and utilization.
Change Management: Implement change management strategies to facilitate a smooth transition for clients, helping them adapt to new technologies and processes.
Project Management: Act as the project manager, defining project scope, goals, and deliverables and ensuring projects are completed on time and within budget.
Consulting: Serve as a client consultant, helping clients determine the best ways to achieve their strategic objectives through our technology.
Strategic Guidance: Provide strategic guidance to clients, aligning our solutions with their business goals and long-term AI strategies.

We'd love to hear from you if you have...

2+ years of experience in customer onboarding, customer education, or training in a technology company.
Strong project management skills with the ability to manage multiple tasks and deadlines simultaneously.
Excellent communication, presentation, and interpersonal skills.
A creative and innovative mindset with the ability to develop engaging and impactful training programs.
The ability to work collaboratively with cross-functional teams to achieve common goals.
Experience with building certification programs and defining success metrics.
Passion for providing an exceptional customer experience and a dedication to continuous improvement.
Ability to thrive in a fast-paced and dynamic start up environment.