Zoom Video Communications Careers, Benefits, Review

Our mission

One platform delivering limitless human connection

Our values

We care for our company, customers, community, teammates, and ourselves

Zoom helps people and businesses stay connected so they can get more done together. We’re the go-to communications platform for small and large businesses alike, and growing rapidly with employees working to deliver happiness across the globe. We're also proud to have a positive social impact by enabling continuity for educational institutions, governments, the healthcare sector, and many other essential industries.

From meetings, chat, and phone, to webinars and online events, companies trust Zoom to power all their communication needs. Our secure, reliable, video-first cloud platform offers a frictionless experience that is simple to manage, delightful to use, and friendly to build on.

Our core value is Care. To show our employees we care about their happiness and recognize their value, we employ above-market and progressive compensation programs. We believe this is achieved by analyzing total direct compensation holistically. We offer all employees equity, allowing them to become owners who are vested in and benefit from the long-term success of the company.

Learn more about emerging careers at Zoom visiting our careers page for early talent: Zoom.us/getcareers

Our CEO, Eric S. Yuan, founded Zoom in 2011 as a video-first communications platform focused on delivering happiness to customers worldwide. We're proud to be a recognized Leader in the 2023 and 2022 Gartner Magic Quadrant for Unified Communications as a Service, winner of the 2020 Forbes Cloud Computing Awards for Best Product, winner of the Frost & Sullivan 2021 Connected Company of the Year award, and a Leader in the IDC MarketScape for European Collaboration Tools for Education, 2020.

Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems. 

Zoom Meetings offers secure HD video and audio for up to 1,000 participants, and powerful collaboration features to help you do more. 

Zoom Chat is our instant messaging hub for real-time communication.

Zoom Phone is a modern cloud phone solution for organizations of all sizes and industries, with business phone features designed to support flexibility and mobility.

Zoom Video Webinars enables customers to host large-scale virtual events up to 50,000 people and 100 interactive panelists with high-quality audio and video.

Zoom Rooms is a software-based conference room solution that allows companies to transform any space into a modern, easy-to-use, powerful collaboration hub.

Zoom App Marketplace is where Zoom users and IT administrators can discover and deploy more than 1,000 best-of-breed, secure third-party apps and integrations.

Zoom Developer Platform offers solutions that enable third-party developers to leverage APIs, SDKs and webhooks to build applications and integrations on the Zoom platform.

Visit our website for more on our products and the industries we serve: https://zoom.us/

At Zoom, we believe that in order to deliver happiness to our customers, our employees should be happy at work. That's why we focus on cultivating a culture around our value of care. We encourage Zoomies to care for their community, customers, company, teammates, and themselves.

Caring for our community

Zoom Cares is our philanthropic arm that focuses on making a difference in three key areas: Education, Social Equity, and Climate Change. We also match employee donations to charitable organizations up to $ 250 annually through our Zoomies Care Employee Giving Program. In the Amsterdam office, our teams organize trash pick-up events and volunteer at local animal shelters to have fun and help the community at the same time. 

Caring for customers

Our customers are at the center of everything we do here at Zoom. We work hard to build innovative products that help people communicate, collaborate, and connect, whether they're using Zoom in the boardroom, the classroom, or the operating room. We listen to our customers and incorporate their feedback to improve our products and make their experience better. 

Caring for our company

We believe everyone at Zoom plays a role in our success, and that Zoomies show care for our company by conducting business ethically and serving our customers and colleagues with integrity. We value transparency and welcome our employees to speak up, ask questions, and provide feedback so we can keep growing as an organization.

Caring for our teammates

Zoomies work collaboratively across teams and locations to bring innovative communications solutions to our customers, and are always willing to help each other learn more and grow. We recognize our fellow teammates' actions and achievements through employee-nominated Zoomie of the Quarter awards and an employee recognition program. We also have fun together! Our volunteer, employee-led Happy Crew organizes meet-ups and global holiday celebrations throughout the year. 

Caring for ourselves

We encourage employees to prioritize their physical, mental, emotional, and financial health. We also give them the flexibility to care for themselves and their families with 16 weeks paid parental leave, family planning and fertility benefits, and financial planning and guidance. Mental health benefits, a wellness and fitness allowance, access to free wellness apps, a Book Reimbursement Program, and other benefits allow employees to recharge and be their best selves.

Our Global Emerging Talent (GET) Program seeks the best and brightest from the broadest backgrounds for internship and new graduate positions. Our GET Program participants gain valuable  experience and a network of support to help them develop their careers. Interns and new grads chose a specific team to work across our organization, between these are: 

1. Product, UX & Engineering
2. People Experience
3. Sales
4. Revenue Operations
5. Customer Success
6. General & Administrative
7. Marketing

Dive into projects that have real impact, learn transferable skills, and gain experience in your area of interest. Start your career journey with hands-on internships and new graduate placements by visiting zoom.com/getcareers. 

We want all Zoomies to feel comfortable bringing their whole selves to work. Our Diversity, Equity & Inclusion (DEI) team leads our company-wide effort to bring greater diversity and inclusiveness to our people and products, from our recruiting and hiring practices to the accessibility of our platform.

We built our DEI program on four focus areas to guide us on our evolving journey:

1. Workforce focuses on being intentional about seeking out a diverse pool of candidates to join Zoom, and on making fairness and equity central to the processes for evaluating those candidates.
2. Workplace focuses on assessing and enhancing how it feels to work at Zoom for every employee.
3. Marketplace centers on how we make our products and platform more inclusive by examining our go-to-market strategy and identifying ways to grow revenue and market share through intentional DEI efforts.
4. Community, in partnership with Zoom Cares, our social impact arm, focuses on how we use our financial resources, product, brand equity, and voice to help make the world more equitable.
   
   

   At the center of each of these focus areas are people. Zoom has worked to deliver happiness to users from the beginning, and our DEI program simultaneously augments that work by empowering our employees to show up as their authentic selves every day.

   As we look toward the future, we will continue to focus on making Zoom a more diverse, equitable, and inclusive organization and driving meaningful change for real people, their communities, and the world.