GENERAL SUMMARY

The Systems Administrator is responsible for the smooth operation of the technology infrastructure at the Bay Club. Reporting directly to the SVP of IT Operations, the Systems Administrator will also provide proactive recommendations for improving the technology infrastructure and play a key role in onboarding of new acquisitions.

PRIMARY JOB FUNCTIONS

• Provide day to day support for network and server infrastructure, serve as an escalation point for the helpdesk team.
• Manage and monitor all infrastructure and system installations, including configurations, testing, and maintenance.
• Address system outages and other issues impacting systems and processes, work with operations teams to identify, prioritize, and resolve issues.
• Manage implementation for system enhancements; articulates technology needs, pain points, user impact, and desired outcomes for features.
• Lead complex projects from planning and design to delivery and support.
• Help ensure a strong security posture and incident response process.
• Develop, maintain, and document network and infrastructure processes, including configuration, security measures, backup measures and change management.

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EXPERIENCE

• 7+ years of IT experience, with 3 – 5 years as a SysAdmin (or similar role) in an enterprise environment.
• Strong troubleshooting skills with the ability to quickly identify and resolve issues.
• Excellent knowledge of Microsoft cloud products: O365, Azure AD, OneDrive, Teams, and SharePoint.
• Excellent knowledge of Microsoft server and desktop platforms, Active Directory, Group Policy, and virtualization platforms.
• Excellent networking knowledge, including but not limited to: DNS, DHCP, RADIUS, switching and routing, firewalls, and wireless. Experience with Cisco, Juniper, and Palo Alto Networks products preferred.
• Experience with VOIP phone systems.
• Strong experience with backup/disaster recovery technology and processes.
• Basic knowledge of PowerShell/other scripting languages.
• Excellent verbal and written communication skills.
• A sense of diligence and accountability; action-oriented with a healthy sense of urgency.
• Proven ability to: work independently as well as part of a team, effectively multi-task, consistently meet deadlines, prioritize, and organize workloads.

BONUS QUALIFICATIONS

• Experience with endpoint management solutions (Intune/SCCM/ME).
• Experience with cloud computing platforms, preferably MS Azure.
• Experience with process automation.
• CCNA/Network+/Security+ Certification.

SKILLS & KNOWLEDGE

• Policies and Regulations — Knowledge of company polices, federal, state and local laws, government regulations and agency rules that pertain to properties managed.
• Problem Anticipation/ Deductive Reasoning — Ability to tell when something is wrong or is likely to go wrong and then apply general rules to specific problems to produce answers that make sense. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems and considers the relative costs and benefits of potential actions to choose the most appropriate one.
• Written Comprehension and Expression — Ability to read, understand and communicate information and ideas in writing so others will understand.
• Oral Comprehension and Expression —Ability to understand and communicate so others can understand ideas and information.
• Computer – Ability to develop and maintain computer records in Word, Excel and other software required by TBCC and regulatory agencies. Ability to develop tracking and report forms in Word and Excel as needed.

EDUCATION – Associates Degree or equivalent accredited degree or professional certification. Bachelors of Arts or Science is desirable.

WORKING CONDITIONS/ PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position deals with outside personnel such as residents and clients on a regular basis with contact in various forms such as in person, phone and email.
• The location of the position changes frequently from indoors to outdoors as site visits are necessary. However, extreme environmental conditions do not exist.
• It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations.
• It is necessary to adapt to a frequently changing environment.
• Sitting and standing is as needed.
• It is necessary for the position to travel independently to property locations on a regular basis.

JOB DESCRIPTION REVISION

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position.

An Equal Opportunity Employer

The Bay Club Company (“TBCC”) provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.