Job details

Systems Engineer

The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Pay Range: $70,300.00 - $101,900.00

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The primary focus of the Systems Engineer for Infrastructure Operations is to engineer and support platforms related to Microsoft collaboration technologies. You will be working closely with product, IT and business stakeholders. The Systems Engineer will be primarily responsible for maintaining and supporting components of WGU’s Office 365 systems and related infrastructure. Individuals in this position will need to maintain a high level of ownership and investment in tasks associated with both new and ongoing Office 365 based needs within the Ed Tech environment. The Systems Engineer must be able to lead efforts in troubleshooting, remediating, and optimizing Office 365-based issues, while also working with engineering requirements and providing strategic solutions.

Essential Functions and Responsibilities:

Support and maintain the productivity experience (messaging & collaboration technologies) solution anchored on but not limited to the Microsoft Office 365 (O365) and Google G Suite platforms.
Contribute to O365 and Exchange Online enterprise migrations.
Support Active Directory.
Partner with Product teams to identify platform capability/functional business requirements.
Partner with Infrastructure and Operations peers to develop short and long-term roadmaps.
Contribute to technical discussions with stakeholders that drive decisions and implementation plans.
Contribute to the engineering area with effective agile delivery processes and service metrics.
Participate in vendor relationship management across collaboration products.
Provide mentoring to less experienced Associate Systems Engineers.
May be required to work occasional evenings and weekend hours to support production releases and resolve system issues.
Performs other related duties as assigned.

Knowledge, Skill and Abilities:

Ability to multi-task effectively under a deadline
Broad knowledge of other Microsoft systems infrastructure products such as Azure and Windows Server
Advanced scripting, development skills and PowerShell
Ability to develop solutions and processes for cost efficient service delivery
Completes work independently receives general guidance on new projects
Excellent Customer Service skills
Must be able to work in a complex, dynamic team environment with minimal supervision and possess good organizational skills
Ability to communicate with individuals at all levels in the company and with various business contacts outside of the company in an articulate, professional manner
Ability to organize, prioritize, and handle multiple assignments daily
Must be able to work flexible hours
Experience providing user guidance, documentation and consultation
Excellent written, oral, interpersonal and presentational skills
Excellent analytical and problem-solving abilities
Experience working in a team-oriented, collaborative environment

Competencies:

Organizational or Student Impact:

Works on a variety of technical projects of moderate scope with some instruction.
Uses discretion to prioritize work and evaluate problem-solving approaches.
Limit errors to prevent impact to client operations, costs, or schedules.

Problem Solving & Decision Making:

This position requires general supervision on all work.
May help lead/coordinate small-medium scope projects.
Guidance is required around project scopes and methodology.
Work generally reviewed for accuracy.

Communication & Influence:

Communicates with contacts both within the department and function on matters that may require some explanation or interpretation.
May work to influence parties within the department at an operational level regarding policies and best practices.

Leadership & Talent Management:

May provide guidance and assistance to more junior technical professionals.

Job Qualifications:

Minimum Qualifications:

Typically requires a technical university degree or equivalent experience.
2 years of prior relevant work experience or advanced degree.
Advanced degrees (Master’s or PhD) may be required for certain disciplines and reduce the experience requirement by 2-4 years.

Department Specific Minimum Qualifications:

Bachelor’s Degree in related field or equivalent work experience.
2+ years of mid-level (tier 2 or 3) administration and engineering experience in an enterprise IT environment, having performed operational and break/fix activity.
Experience as an M/O365 Administrator is required.
Advanced scripting and development skills & PowerShell.
Excellent written, oral, interpersonal, and presentational skills.
Working knowledge of authentication mechanisms.
Some experience with the design and implementation of IT projects and major efforts, to include documentation, communication, and coordination of all components.
Expertise with coordinating customer support (Tier-1 or Tier-2) personnel with O365 related incidents and tasks.
Expertise in coordination and escalation to Microsoft support and ability to coordinate with first- and third-party software vendors as needed for resolution of business-impacting problems.

Preferred Qualifications:

Microsoft Certified Professional
Broad knowledge of other Microsoft systems infrastructure products such as Azure and Windows Server
Microsoft Exchange, including 2016 and Online versions
Microsoft SharePoint Online with expertise implementing and supporting OneDrive for Business
Microsoft Teams for Business Online
Microsoft Power Platform: Power BI, Power Apps, Power Automate, Power Virtual Assistant
Web-based Office Online applications, including Word Online, Excel Online, PowerPoint Online and OneNote Online
Active Directory Federation Services
Azure AD Connect
Understanding of legacy authentication technologies

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

As an equal opportunity employer, WGU recognizes that our strength lies in our people. We are committed to diversity.

By Western Governors University

To do this, the governors enlisted the Western Interstate Commission on Higher Education (WICHE) and the National Center for Higher Education Management Systems (NCHEMS) to help design the newly envisioned university. Five themes remained central ...

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FUNDING

Nonprofit

INDUSTRY

Colleges & Universities

TEAM SIZE

5001-10000

LOCATION

Hybrid, based in Salt Lake City, UT

DATE POSTED