Systems Integration Project Manager

• 
  Provide project management oversight, in partnership with a project engineer, upon transfer from Sales by interacting with customers, internal colleagues, and third party system integrators.
• Coordinate cross-functional group activities, track dependencies.
• Drive project success through instrumental management of team-wide processes, project implementation, schedules, and budgets.
• Follow existing deployment processes, identify process improvements, document specific process/project requirements for customers, store types, local regulations.
• Diligently maintain all records in a central repository for ease of reference during and after deployment.
• Review project plans, collect survey information, review quotes from 3rd parties systems integrators, set expectations for project timelines and budgets, coordinate hardware needs, track all milestones and hand offs of responsibilities throughout the project.
• Utilize strong influence and persuasion skills to reset expectations to project changes as needed - across all parties.
• Coordinate communication between parties regarding installation and technical issue identification, resolution, and documentation during deployment process.
• Integrate all internal and external schedules with the overall project schedule to ensure client satisfaction and on time delivery.
• Successfully confirm customer acceptance of finished projects and transfer internal responsibilities for ongoing support, training, network monitoring, and customer success.
• Resolve all warranty issues, excess hardware returns, final invoice from supplies, and provide accurate data for customer billing.
• Provide feedback on the performance of suppliers, integrators, and internal processes
• Coordinating post-deployment repair and maintenance activities as needed.

Basic Qualifications:

• 5+ yrs of hardware/software implementation experience.
• BA/BS degree or equivalent experience; Experience working in retail/retail integration.
• Strong ability to engage clients and team members in an effective and supportive manner.
• Proven ability to read/review basic construction floor and ceiling plans.
• Able to travel within the US or internationally periodically as training or customer needs require (All conditions for safe travel observed)
• Fluent in English
• Insatiable desire to find answers and improve processes through detailed personal initiative

• Exceptional organizational skills.
• Ability to reason in “real time”.
• Advanced troubleshooting and problem-solving skills utilizing professional experience and available resources to arrive at practical solutions.

• Proficiency with software tools like Confluence, Jira, Team Gantt, Excel, Powerpoint, Word, and Slack used to divide complex projects into related sub-tasks, manage critical path tasks, and track resources, deadlines and milestones.

Preferred Qualifications:

• Project Management experience and/or certification.
• Managing third party system integration resources.
• Retail operations, IT, or store planning experience preferred.
• Working knowledge of networking, camera systems, in-store operational and SaaS systems, computer vision and/or AI applications.
• Hands on operational experience with solution design, process development, solutions and technology design.
• Retail innovation experience is a plus.
• Tracking international shipping logistics is a plus.
• Fluency in French, German, or Polish is a plus.

About AiFi: