Job details
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Director, Customer Support
Tailscale is looking for a visionary Director of Customer Support to lead and develop the customer support team, ensuring exceptional service delivery and driving customer satisfaction.
Skills
- 7+ years of experience in customer support or related fields
- Strong understanding of SaaS, networking, and security concepts
- Experience with support tools and technologies
- Data-driven approach to decision-making
Responsibilities
- Provide visionary leadership and mentor a team of customer support professionals
- Develop and implement customer support strategies aligned with company goals
- Establish and monitor key performance indicators for the support team
- Collaborate with cross-functional teams to enhance the customer experience
- Lead analyses of customer feedback to identify trends and opportunities for improvement
- Manage support team budget and resources effectively
- Represent the voice of the customer within the organization
Benefits
- Competitive total compensation package
- Comprehensive group benefits
- All-remote work environment
- Professional development support
- Generous parental leave program
- Paid time off for work-life integration
- Build-your-own home office setup
To read the complete job description, please click on the ‘Apply’ button
By
Tailscale
Zero config VPN. Installs on any device in minutes, manages firewall rules for you, and works from anywhere.
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BADGES 
CULTURE VALUES
Work/Life Harmony
Dare to be Different
Diversity of Opinions
Growth & Learning
Transparent & Candid
Empathetic
BENEFITS & PERKS
Paid Time-Off
Paid Sick Days
Paid Holidays
Equity
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Disability Insurance
Life insurance
Vision Insurance
Dental Insurance
Medical Insurance
Family Coverage (Insurance)
Flex-Friendly
Fully Distributed
WFH Reimbursements
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$179,000/yr - $224,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
July 5, 2024
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