Talent and Organizational Development Coordinator - Southfield, MI

Your role.

The TOD Coordinator works in tandem with the TOD team to provide day-to-day support including preparing client deliverables, proposals, engagement letters, monthly billing, monthly reporting, and basic administrative duties such as calendaring, travel arrangements, and correspondences. This position acts as a coordinator to support TOD’s assessment services the practice provides to internal (the firm) and external clients. Position will manage some projects, programs, and/or processes.

Your work will include, but not be limited to:

• TOD Firm Services and PM Talent Solutions inbox management - processing assessment requests and other inquiries
• Assessment services support - collecting consent, sending testing, scheduling interview, compiling assessment results, drafting assessment report, monitoring testing completion, etc.
• External organizational development support - coordination of internal and engagement related meetings; providing support to compilation of engagement deliverables
• Assist with various TOD monthly and quarterly reports
• Assist with management of vendor and client communications and other deliverables
• Performance management support - scheduling career planning sessions and applicable prep meetings; preparing applicable performance data for to team partner and staff
• SharePoint management - initiating new site workflows, providing access to site to applicable staff, IT resource for site inquiries
• Provide compliance support at the firm and practice level to team partner
• Assist with client relationship management (in the WYN system) for respective team members, including various required reports from the system
• Assist partner with various day-to-day responsibilities including scheduling and maintaining calendars, expense and production reports, organizing/processing billing, scheduling prospect calls, making travel arrangements, and making various other reservations (lunch, dinner, etc.)
• Monitor partner/ team training schedules and CPE reporting
• Schedule and organize various meetings, including reserving and setting up of conference rooms (coffee, water, meals, etc.), needed equipment for conference calls. Distribute agendas, project lists, minutes, and reports in preparation of meetings, when appropriate.

The qualifications.

• HS Diploma or GED equivalent required. Higher level of education/college coursework preferred.
• 3+ years of administrative experience required, preferably in professional services; operations experience a plus.
• Client service (to both internal and external clients) is a high priority.
• Proven organizational, administrative, and time management skills with great attention to detail and accuracy.
• Ability to multi-task and work in a fast-paced atmosphere; perform well under uncertain or unstructured conditions (agility); self-driven within a deadline-oriented environment.
• Highly proactive with superior oral and written communication skills and a focus on client service, together with the ability to exercise independent judgment and initiative while maintaining high confidentiality.
• Solid technical proficiency and in-depth knowledge of MS Office applications (particularly Outlook, Word, Excel, PowerPoint).
• Ability to understand the demands of a professional office environment, including the willingness to adopt a reasonable and professional appearance in terms of dress, attitude, and conduct.
• Versatile within a team environment - maintaining teamwork, credibility, and trust.
• Ability to communicate effectively with partners, staff, clients, and other visitors.

#LI-Onsite