Public Sector Compliance Manager

The Public Sector Compliance Manager at Talkdesk oversees the FedRAMP compliance program ensuring all necessary documentation is submitted on time and that we adhere to continuous monitoring requirements. This includes managing annual audits and leading risk management efforts in collaboration with both internal teams and federal partners.

To qualify for the Public Sector Compliance Manager position at Talkdesk, candidates should possess at least 7 years of experience in cloud security, compliance, or IT audit, with a minimum of 3 years dedicated to FedRAMP compliance. A deep understanding of NIST 800-53 and proven experience leading audits are essential, alongside strong project management and communication skills.

The Public Sector Compliance Manager is integral to Talkdesk's mission by ensuring that we meet the compliance standards required by our government clients. By establishing effective compliance strategies and fostering relationships with regulatory agencies, this role helps reinforce Talkdesk as a leading provider in customer service solutions trusted by federal institutions.

Candidates for the Public Sector Compliance Manager position should be well-versed in various compliance frameworks such as FedRAMP, NIST 800-53, StateRAMP, CMMC, and ISO 27001. Familiarity with security automation tools, vulnerability scanning, and compliance management platforms is also critical for effectively managing compliance initiatives.

The Public Sector Compliance Manager position at Talkdesk operates primarily in an office setting, involving both independent work and collaboration with cross-functional teams. While the job requires extended periods of screen time and concentration, it fosters a supportive and inclusive culture aimed at empowering employees to excel in their roles.

In answering this question, emphasize your specific experiences with FedRAMP, detailing any roles where you were responsible for managing compliance processes or audit schedules. Highlight your understanding of why compliance is crucial for maintaining trust with government clients and ensuring that sensitive data is protected.

Discuss your strategies for staying current on compliance regulations, such as subscribing to newsletters, attending industry conferences, or participating in relevant webinars. Showcase your proactive approach to adopting new practices that align with regulatory shifts, emphasizing your commitment to continuous learning in the field.

Share a specific example where you identified a compliance issue and walked through your methodical approach to resolve it. Emphasize collaboration with team members, the use of relevant compliance frameworks, and the importance of follow-up to ensure lasting solutions.

Talk about your experience in managing multiple compliance tasks simultaneously. Highlight your use of project management tools or techniques, and explain how you ensure timely submissions while maintaining the accuracy and quality of compliance documentation.

Detail your experience in conducting training sessions or developing educational material tailored for various teams. Discuss how tailoring content to different audiences can improve understanding and compliance throughout the organization, and stress the importance of ongoing communication.

Emphasize how effective communication is critical in maintaining transparency with both internal teams and external stakeholders. Provide examples of how you've fostered relationships to facilitate better understanding of compliance requirements, enhancing collaboration and results in your previous roles.

Discuss the vital role that continuous monitoring plays in ensuring compliance programs remain effective. Explain how it allows for proactive identification of vulnerabilities and ensures ongoing adherence to standards, enhancing overall security and trustworthiness.

Outline your methods for engaging with government stakeholders, focusing on building trust through reliable communication and responsiveness. Highlight your ability to listen to their needs and adapt your approach to facilitate smoother compliance processes.

Share examples of challenges faced during compliance assessments and your thought process behind overcoming those challenges. Discuss how leveraging project management skills and collaborating with cross-functional teams helped you successfully navigate obstacles.

Explain how you work closely with product and engineering teams to embed compliance requirements into the development lifecycle. Talk about your experience in advocating for security-first practices from the outset to ensure they are naturally integrated into product offerings.