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Senior Manager, Business Operations

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About the role:

We’re hiring a Senior Manager to serve as the right hand to our Head of Business Operations. This role sits within Operational Excellence, a high-impact vertical of Core Operations – the backbone of Talkiatry.

This is a highly analytical and strategic position focused on using data to identify operational inefficiencies, improve patient retention, and drive profitability. You’ll lead with insights, surfacing root causes and opportunities, and partner cross-functionally to turn those insights into scalable improvements across the organization.

Talkiatry transforms psychiatry with accessible, human, and responsible care. We’re a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment.

60% of adults in the U.S. with a diagnosable mental illness go untreated every year because care is inaccessible, while 45% of clinicians are out of network with insurers because reimbursement rates are low, and paperwork is unduly burdensome. With innovative technology and a human-centered philosophy, we provide patients with the care they need—and allow psychiatrists to focus on why they got into medicine.

You will:

Analytics & Decision Support
Conduct deep-dive analyses to identify inefficiencies, blockers, and missed opportunities across patient and provider journeys
Use data to identify high-friction workflows and partner with teams to streamline and automate where possible
Build and maintain dashboards, models, and frameworks that help leadership understand patient retention, leakage, and operational performance
Synthesize findings into clear insights and recommendations that inform both strategy and execution
Track key business metrics and create reporting packages for senior leadership

Strategic Execution & Program Support
Partner with the Head of Business Operations on key initiatives, providing analytical support and structured problem solving
Lead project management and cross-functional coordination for pilots, workflow changes, or service line expansions
Support long-term planning, including value-based care initiatives, automation strategies, and P&L optimization

Patient Journey Optimization
Analyze patient lifecycle data to uncover churn points, design interventions, and track success over time
Collaborate with Product, Clinical, and Marketing to implement changes that improve patient retention and engagement

Cross-Functional Collaboration
Act as a connector across teams, ensuring insights are translated into execution by building buy-in with key stakeholders
Support communication of business performance, strategic priorities, and initiative progress to internal audiences

You have:

4-7 years of experience with a foundation in top-tier consulting, investment banking, high-growth operations or similar roles
Exposure to healthcare, particularly in innovative delivery models, is a plus
Demonstrated ability to thrive in ambiguous, fast-paced environments
Strong analytical skills (Excel, SQL a minimum) with the ability to translate data into actionable insights and strategic recommendations
Experience developing internal and external-facing executive level presentations
Excellent presentation and written/verbal communication
Bachelor’s degree

$135,000 - $165,000 a year

Compensation range for this position is $135,000 to $165,000, and up to a 10% performance bonus, depending on experience; actual compensation will be dependent upon the specific role, location, as well as the individual’s qualifications, experience, skills and certifications.

Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: EVerify Participation & IER Right to Work.

At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us.

We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.

Talkiatry Glassdoor Company Review

2.8

Talkiatry DE&I Review

3.6

CEO of Talkiatry

Robert Krayn and Georgia Gaveras, DO

Approve of CEO

Average salary estimate

$150000 / YEARLY (est.)

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$135000K

$165000K

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What You Should Know About Senior Manager, Business Operations, Talkiatry

Are you driven by data and passionate about making a difference in mental health care? Talkiatry is on the lookout for a Senior Manager, Business Operations, who will be the right hand to our Head of Business Operations. This critical role sits within our Operational Excellence vertical, where you'll analyze and transform the way we deliver psychiatric care. In the heart of our organization, you'll identify operational inefficiencies, enhance patient retention, and drive profitability using analytical insights. You will partner with teams across the organization to streamline workflows and enhance patient experiences. At Talkiatry, we believe in accessible, human, and responsible mental health care, and as you dive deep into analytical reviews, you will help us understand and improve the patient journey, ultimately making a real impact on people’s lives. Your work will involve building dashboards and creating reporting packages for senior leadership, ensuring that each insight leads us towards scalable improvements. If you've got 4-7 years of experience in consulting or operations, and a knack for translating complex data into actionable strategies, this could be the perfect opportunity for you. Join us in redefining how mental health services are delivered and ensure that psychiatrists can focus on what truly matters – their patients. At Talkiatry, you’ll be welcomed into a culture where innovation and empathy go hand in hand.

Frequently Asked Questions (FAQs) for Senior Manager, Business Operations Role at Talkiatry

What are the responsibilities of a Senior Manager, Business Operations at Talkiatry?

As a Senior Manager, Business Operations at Talkiatry, your primary responsibilities include conducting deep analyses to identify operational inefficiencies and blockers, partnering with teams to streamline workflows, and providing analytical support for key initiatives. You'll also track key business metrics and create impactful reporting packages for senior leadership. Your insights will help improve patient retention and streamline the patient journey.