Service & Engagement Team Leader

Job Description

Are you a dynamic leader with a passion for providing exceptional customer service? Do you thrive in a fast-paced retail environment? If so, we have an exciting opportunity for you to join our team as a Service & Engagement Team Leader at Target.In this role, you will be responsible for leading a team of dedicated service and engagement experts to deliver an outstanding guest experience. Your strong leadership skills, combined with your ability to motivate and mentor your team, will ensure that our guests receive the best service possible.To be successful in this role, you must have a proven track record of providing exceptional customer service, as well as experience in a leadership or supervisory role. You should also have excellent communication and problem-solving skills, with the ability to handle challenging situations with ease.If you are ready to take on a new challenge and be a part of a dynamic team, we invite you to apply for the Service & Engagement Team Leader position at Target. Join us and help us make a difference in the lives of our guests every day.

1. Lead a team of service and engagement experts to provide exceptional customer service to every guest.
2. Create a positive and welcoming atmosphere for guests by consistently providing excellent service.
3. Develop and implement strategies to improve guest satisfaction and ensure that service standards are met or exceeded.
4. Mentor and train team members to enhance their skills and knowledge in providing outstanding customer service.
5. Monitor and evaluate team performance, providing feedback and coaching as needed to ensure high-quality service delivery.
6. Work collaboratively with other departments to ensure seamless and efficient operations.
7. Handle and resolve escalated customer issues and complaints in a timely and professional manner.
8. Maintain a thorough understanding of products, services, and promotions to effectively assist guests and provide accurate information.
9. Conduct regular team meetings to communicate goals, expectations, and updates, and to foster a positive and motivated work environment.
10. Continuously seek opportunities to improve processes and procedures to enhance guest satisfaction and operational efficiency.
11. Ensure compliance with company policies, procedures, and safety guidelines.
12. Stay up-to-date with industry trends and best practices to continually improve the guest experience.
13. Collaborate with management to develop and implement sales and service strategies that drive business growth.
14. Maintain a high level of personal and professional integrity and serve as a role model for the team.

Where is this job?

This job is located at Portland, OR, USA