Job details

Senior Customer Support Associate

Max Retail helps independent retailers and brands sell their unsold inventory through its network of online and offline retailers. Our technology enables the preservation and growth of the independent retail industry through its platform that easily and frictionlessly connects the supply of unsold inventory to a global network of demand. Max Retail will become the largest supply chain that holds zero inventory. Do you want to get into the retail space that we are disrupting? We are looking for someone to bring the energy to help take Max Retail to new heights. We will work with you to make you successful in this role.

What You’ll Do:

Contribute to the expansion of Customer Support while also remaining highly flexible in a startup environment
Understand Max Retail’s performance expectations and effectively communicate them to our sellers
Provide support to Max Retail customers via phone, email, live chat, etc
Manage orders on partner channels and on Max Retail’s platform Serve customers by providing information on orders, products, and services
Maintain a positive attitude while resolving product and service incidents efficiently
Follow up with customers on inventory, orders, and shipments as necessary
Create shipping labels and manage return process Maintain customer records by updating account information
Locate products for unfulfilled orders
Ensure timely resolution of all matters
Assist in optimizing the customer experience department including people, products, processes and technologies to deliver business and operational objectives
Provide thoughtful insight to customer concerns and work with the company to improve processes

Who You Are:

You work with efficiency. You understand productivity metrics and are able to hold yourself accountable to assisting sellers with attention to detail and efficiency
Excellent written and verbal communication skills
Communicator. You listen well and understand the needs of our sellers and our business. You express your ideas clearly and communicate persuasively to produce positive results.
Comfortable stepping out of your comfort zone to support the team
You are adaptable and can think on your feet when faced with new challenges, or tough conversations
Highly organized and strong time management skills
You rebound quickly. Handling difficult customer issues is a challenging job!
You approach every day with a positive attitude and rebound quickly.
Don’t take things personally.
Patience when assisting sellers who are not tech savvy Maintain a positive, empathetic, and professional attitude toward all customers at all timesAbility to multitask while maintaining attention to detail
Ability to learn new systems quickly
Comfortable with using multiple systems at once

Average salary estimate

$60000 / YEARLY (est.)

min

max

$50000K

$70000K

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What You Should Know About Senior Customer Support Associate, Max Retail

At Max Retail, we’re on a mission to revolutionize the retail industry, and we’re looking for a passionate and energetic Senior Customer Support Associate to join our dynamic team in beautiful West Palm Beach, FL. If you’ve ever dreamed of working in a space that disrupts traditional retail models, this is your chance! In this role, you won’t just be answering questions; you'll be a crucial part of expanding our Customer Support department while maintaining the flexibility that comes with a startup environment. You’ll understand our performance expectations and effectively communicate them to our valued sellers, providing support via phone, email, and live chat. Your day-to-day will involve managing orders across our partner channels, maintaining customer records, and resolving product and service incidents with a positive attitude. Whether it’s creating shipping labels or assisting in optimizing our customer experience department, you’ll play an integral role in our mission. This standalone opportunity allows you to gain a deep understanding of what it takes to operate within an innovative supply chain that holds zero inventory. At Max Retail, your efficiency and organization will shine as you help foster relationships with sellers while continuously looking for ways to improve processes and enhance customer satisfaction. If you're adaptable, have a knack for communication, and enjoy working in a fast-paced environment, we'd love to meet you and explore how you can contribute to our exciting journey!

Frequently Asked Questions (FAQs) for Senior Customer Support Associate Role at Max Retail

What are the main responsibilities of a Senior Customer Support Associate at Max Retail?

As a Senior Customer Support Associate at Max Retail, your key responsibilities include managing customer inquiries via phone, email, and live chat, processing orders on our platform, maintaining customer records, and ensuring timely resolution of product and service incidents. You’ll also contribute to enhancing the customer experience department by providing insightful feedback on customer concerns and optimizing our processes.