Customer Success Manager, Implementations

About Nayya

At Nayya, we believe there’s a better way to choose benefits. A more transparent, less confusing way for employees to control their health and financial potential. Powered by billions of data points and machine learning, our benefits experience platform delivers personalized decision support and guidance during open enrollment, new employee onboarding, qualifying life events, and in the moments that matter all year round. This is one of the most stressful and challenging situations consumers face – and we see that as an opportunity to build an innovative response that can help millions of Americans possess the control and understanding they deserve.

Role Overview:

As a Customer Success Manager, Implementations you will build and manage relationships with our rapidly growing customer base. Our ideal candidate is a curious, empathetic collaborator and problem solver. They will be comfortable liaising between our customers and internal teams to gather and share customer feedback, influence our product roadmap, and uncover innovative ways to generate customer value.

Responsibilities:

• Develop implementation plans for your customers and manage timely product deployments with constant communication and attention to detail  
• Implement Nayya configurations and integrations, ensuring successful customer onboarding with standalone and integrated solutions
• Manage risks and solve problems creatively and collaboratively, always with a focus on our customer’s objectives
• Deliver and communicate ROI for our customers, driving product implementation and adoption
• Use data to monitor customer health and drive campaigns and interventions 
• Act as a subject matter expert on our products and integrations, creating and building relationships with lifelong Nayya advocates
• Conduct and facilitate training or educational sessions for customers, as needed
• Collaborate closely with product, sales and account management teams, identifying opportunities for new features, products, and acting as the voice of the customer

What You'll Bring:

• 3+ years of customer success or implementation experience; a demonstrated track record of excellence in client services
• Entrepreneurial approach, comfort with ambiguity
• A tireless customer advocate who is passionate about building relationships and managing stakeholders
• Unafraid of going deep into the data to understand customer engagement and adoption
• Strong organizational and/or project management skills
• A clear, empathetic and proactive communicator
• Domain expertise as a partner to: insurance carriers, brokers, benefits admin/ben tech providers, or employer HR and benefit teams

The salary range for New York based candidates for this role is $90,000- $120,000. We use a location factor to adjust this range for candidates that are located outside of geographic region of our New York office. Placement within the salary band is determined based on experience.

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Why Join Nayya? 

• Be an early employee of a quickly growing, VC-backed start-up - grow with us! 
• Have a meaningful impact on a platform that is scaling very rapidly
• Contribute to a values-based culture with an emphasis on empowerment and autonomy
• Work in a highly collaborative, cross-functional environment
• Benefits include: Competitive pay, employer-paid healthcare, stock options

Nayya is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics