Sr Manager CX/CRM Delivery COE (Remote)

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.Job OverviewThe Delivery Lead - will lead a global team of IT professionals to oversee the successful delivery of Digital Customer Experience, Commerce (B2C, B2B), and CRM (Sales / Service) solutions, ensuring that projects are completed on time, within scope, and budget; aligned to SDLC best practices. This role requires project management, stakeholder/vendor management, and a deep understanding of Digital Customer Technologies and CRM. The Delivery Lead will coordinate with various stakeholders, manage resources and risks, and deliver robust solutions aligned with business objectives. This role requires deep experience leading technology teams and establishing best practices for providing solutions consistently and efficiently.Key Responsibilities• Project Management: Lead the end-to-end delivery of digital CX & CRM projects, from initiation to successful implementation and handover. Ensure that project milestones and deadlines are met. TE has adopted Agile as the delivery model. Lead the adherence and improvements in agile best practices to manage and optimize the delivery of solutions.• Stakeholder Management: Establish an organization that is aligned with business outcomes. Understand their requirements, communicate progress, and manage expectations to ensure high levels of stakeholder satisfaction.• Resource Management: Manage internal teams and external vendors to manage resource requirements across multiple technologies and projects. Establish processes for the team to manage project budgets and track expenditures. Be responsible for department budget & recovery discipline.• Solution Delivery: Oversee the development and deployment of solutions. Drive a software development lifecycle culture that ensures the appropriate balance in which quality products are produced in a fast-paced, dynamic environment.• Risk Management: Identify potential risks and issues related to project delivery. Develop and implement mitigation strategies to address them. Ensure the solution is built with long-term support and scalability in mind.• Quality Assurance: Ensure the quality of deliverables meets or exceeds client expectations and complies with company standards and industry regulations.• Continuous Improvement: Monitor and evaluate team performance. Identify areas for improvement and implement strategies to enhance the development & delivery process.• Organization Development: Provide strong leadership, inspiration, and guidance to technology teams, including recruitment, employee training and development, and performance management. Create and foster an environment conducive to innovation, high productivity, and high-quality• Financial Management Participate in annual budget planning to ensure appropriate funding is forecasted for the short/long-term needs of the organization. Manage organizational spending to set budgetsQualificationsWhat your background should look like:Experience• 10+ years’ experience leading large-scale implementations, managing teams and vendors, and establishing a Digital Delivery COE. Strong experience in Web Technologies, eCommerce Platforms, Web Analytics, and CRM solutions.• Experience with SalesForce, Adobe Experience Manager, Hybris eCommerce, Search technologies (LucidWorks), Adobe & Google Web Analytics and SEO solutions• Experience with middleware technologies such as Mulesoft and integrating with SAP back-office ERP platforms• System development experience, including on-premises and SaaS software packages, custom development, and systems integration.• Expertise with Agile/Scrum development methodology with a strong DevOps background, including Jira, Confluence, Jenkins, GitHub, and SonarQubeSkills• Proven ability to lead a team, manage complex projects and multiple priorities• Proven experience with risk and thoughtful approach to decision-making/gaining consensus• Experience developing and implementing an organizational strategy, keeping short-term and long-term needs in mind• Proven talent and team-building experience• Strong financial acumen• Excellent oral/written communication, presentation, and organizational skills• Customer-focused with a solid commitment to delivering exceptional service.• Proactive and results-driven with a keen attention to detail• Adaptable to changing priorities and able to work under pressure, establish clear priorities for the team, and lead to success• Ability to influence others outside their direct area of control and work collaboratively to build consensus and drive decisionsEducational RequiredBachelor’s degree in Computer Science, Information Technology, Management Information Systems, Engineering, OR equivalent work experience. MBA and Master’s degrees are ideal. A PMP, SCRUM, or equivalent project management certification is preferred.CompetenciesSET : Strategy, Execution, Talent (for managers)Compensation• Competitive base salary commensurate with experience: $156,480 - $234,720 (subject to change dependent on physical location)• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.• Total Compensation = Base Salary + Incentive(s) + BenefitsBenefits• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.EOE, Including Disability/Vets