Team Lead, Cyber

Who We Are:

Woodruff Sawyer has been an industry leader for over 100 years. As a top insurance brokerage, our clients range from small start-ups to some of the most innovative companies in the world. Here, your unique expertise and perspective helps move companies ahead and your career forward.

We believe in supporting the whole lives and careers of our employees. That's why, through excellent benefits and opportunities, and a genuinely inclusive and collaborative environment, we create the space for you and your career to flourish.

As an employee-owned company, we build toward the next decade, not just the next quarter. Our independence means you answer to great ideas and client success, not short-term profits, while our ESOP program allows you to build long-term wealth and ownership in the company. At Woodruff Sawyer, you own your future.

Job Summary:

The Team Lead for Cyber manages account teams to ensure operational excellence and adherence to service standards.

What You'll Do:

People Management

• Leads a team of 5-10 colleagues to enable colleague development, drive revenue growth and service delivery of the team
• Oversee day-to-day account team activities and client servicing staff performance
• Provides coaching, mentoring, and training to maximize career development for client servicing staff
• Work with Practice Directors and Practice Managers to develop people management skills

Operational

• Monitors work allocation and adherence to service standards
• Serve as quality control for client servicing teams to ensure that clients have continuous and proper coverage

Client Servicing

• Dedicate 20-25% of time to client work with the rest dedicated towards people management
• Monitors the retention of business and generates new business
• Strengthens client relationships and serves as an internal thought leader and supports client servicing team with responses to more complex client needs and questions to improve the client experience

Strategic

• Helps establish the growth and retention strategy for account team and monitors implementation
• Ensures the success of relationships with moderately complex clients, prospects, client teams and producers to provide best in class service and drive growth
• Supports long-term growth of Woodruff Sawyer through participating in recruiting efforts and interviewing candidate

Experience & Qualifications:

• Bachelor's degree required
• 8+ years of related cyber insurance experience, some brokerage experience is a plus
• Experience managing client servicing teams
• Working knowledge of insurance coverages
• Excellent analytical, project management and problem-solving skills
• Excellent people management skills

Don't meet every single preferred qualification? Studies have shown that underrepresented populations are less likely to apply to jobs unless they meet all qualifications. At Woodruff Sawyer we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

More About Us:

Compensation: Anticipated salary between $95,522.00 - $159,601.00. Salary offered will be dependent upon geography, experience, and expertise of the candidate.

This position is eligible to participate in an incentive program to earn additional compensation with a target equivalent to 10% of salary annually, based on individual and Company performance.

Our benefits include:

• Medical, Dental, and Vision coverage
• 401k Retirement Plan with company match
• Ownership in the company through our ESOP (Employee Stock Ownership Program) and profit sharing
• Paid vacation, holidays, and sick days
• Life Insurance, Short-term, and Long-Term Disability benefits
• Flexible Spending Account (FSA)
• Wellness programs and workplace flexibility benefits
• Professional development and reimbursement programs
• Added perks like discounted event tickets, pet insurance, financial coaching, identity theft protection, milk stork, etc.

Compensation and Benefits are what Woodruff Sawyer in good faith believes are accurate for this role at the time of this posting.

Woodruff Sawyer is an Equal Opportunity Employer.

Our Equal Employment Policy incorporates our commitment to maintain an environment free of discrimination and to comply with all federal, state and local laws providing equal employment opportunities.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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