Job details

Tech Lead IT User Support

Nestlé Information Technology is the digital arm of the world’s largest nutrition, health, and wellness company. With 150+ years in business, 2,000+ brands, and 270,000+ diverse team members—you’re joining an organization that’s revolutionizing food and championing global humanitarian efforts with technology at its core.

Joining Nestlé IT means you’ll never stop learning and sharpening new skills. Tools, technologies, and innovation for the next generation of food is part of it. Working with team members from different cultures and corners of the world on truly meaningful initiatives is what makes our work inspiring. Think beyond technology. Feel like you belong. Join a Force for Good.

This position is not eligible for Visa Sponsorship.

As a Tech Lead IT User Support, you will focus on several areas of technology such as mobility, deployment, management tools, and VDI. You will set standards, provide solutions, and work with partners to deliver results to markets for each area of technology. By working closely with IT functional relationship managers, global product groups, and product group managers, you will provide customer service support, define internal policies, and assist with how mobile devices connect to services. Help drive the future of technologies at Nestlé IT by ensuring adherence to Nestlé IT standards, working on requests for extra projects and what is needed to deliver, and acting as first point of escalation.

Provide guidance and support to influence the technical activity (design, build, testing) in significant or complex innovation initiatives
Act as the voice of receivers under his/her scope to the global product towers - driving innovation and continuous improvement in their area of expertise (i.e. user experience, asset control, onboarding, field services, mobility, deployment, management tools, etc.)
Improve the effectiveness, efficiency, and delivery of services using emerging technology and technical methods and methodologies
Provide and advise the product team with technical expertise, translating the business vision into technical vision
Ensure solutions within each technology area are delivered, maintained securely, and compliant with internal standards and external regulations
Work with IT Innovation Managers, Product Managers, Tech Leads, Solution Architects, Partners and Business Analysts as required to ensure any solution within their specific specialism fits with strategic and technical direction
Resolve complex technical problems by investigating the root cause and recommending SMART (specific, measurable, achievable, realistic, timely) solutions

Don’t meet all the qualifications listed under “other”? These are preferred, but not required. When you apply for a role with Nestlé IT, we ensure that individual confidentiality is held to the highest regard. We are intentional about creating an inclusive workplace for everyone. We consider our associates our most valuable assets. Please apply for full consideration.

REQUIREMENTS

3+ years of Information Technology experience and/or equivalent work experience in End User support services
1+ years of experience within Deployment (End User Computing management, SCCM, Modern Management, Microsoft)

OTHER

Bachelor's degree in computer science, system analysis or a related study, or equivalent work experience preferred
Experience within Mobility department (Apple, Android, RF warehouse devices , MDM tools, device compliance and security), Management Tools (Jamf, SCCM, Modern Management, SOTI, InTune), VDI (Azure VM, Citrix) preferred
Knowledge of ITIL preferred
Basic network knowledge, firewalls, and device security preferred

The approximate pay range for this position is $97,662 to $131,098. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location .

Nestlé offers performance -based incentives and a competitive total rewards package, which includes a 401k with Company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at About Us | Making an Impact | Nestle Careers (nestlejobs.com)

REQUISITION ID:
243218

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

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