Tech Support Specialist - job 2 of 2

MX is looking for a level 2 technical support specialist to add to our support team. The level 2 position fills an important role in support. The level 2 will be responsible for the resolution of highly complex customer issues on more advanced topics such as APIs, integrations, etc. They are responsible for developing or contributing to highly technical documentation. They will answer questions for the team, and mentor and develop the individual capacity of team members. Also, level 2’s will cover any and all additionally assigned tasks or duties.

A level 2 needs to be able to manage their time and workload effectively. They are a leader on the team. They will bring more advanced technical knowledge and expertise to the team.

Job Duties

Job Requirements

Work Environment

At MX, we prioritize flexible working arrangements, which allows us to attract top talent, provide improved work-life balance, and increase productivity. Our flex philosophy is centered on trust, responsibility, and communication. Our team members enjoy a balance of remote work and monthly in-person collaboration meetings. Travel expectations are about 15%, and the company covers travel expenses for remote employees. Local employees are encouraged to utilize in-office time on a weekly basis.

Both local and remote employees can take advantage of our incredible office space with onsite perks like company-paid meals, onsite massage therapist, golf simulator, and meditation room to name a few.

Compensation

The expected on-target earnings (OTE), which is comprised of a base salary and other forms of cash compensation, such as bonus or commissions is currently $19.50 to $20.75.

This pay range is just one component of MX's total rewards package. MX takes a number of factors into account when determining individual starting pay, including job and level they are hired into, location, skillset, peer compensation.

MX is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics. We particularly welcome applications from veterans and military spouses. All your information will be kept confidential according to EEO guidelines. You may request reasonable accommodations by sending an email to hr@mx.com.