Job details

Technical Account Consultant

Technical Account Consultant

Remote - Work from Home

Paycor empowers leaders to develop winning teams. Our Human Capital Management (HCM) software modernizes every aspect of People Management from the way you recruit, onboard, develop, pay, and retain employees. Best of all? Our team is growing, and there’s never been a better time to join! If you love to Think Big, Dream Big, Compete to Win, and thrive in a fast-paced environment, we want to hear from you!

Job Summary

The Technical Account Consultant is responsible for mobilizing and executing projects as designated by the Client Service leadership team. This position will review the configuration and utilization of Paycor products and provide best practices to our customers to enhance their user experience through reporting, communication, and project management. The Technical Account Consultant will be responsible for the adoption of new processes and technology/tools for Client Service. The Technical Account Consultant will need advanced knowledge of and serve as a subject matter expert of at least one of Paycor's core products as well as the related interfaces.

Essential Duties and Responsibilities

Support internal stakeholders with identifying client partners with technical challenges and/or business issues and engage in consultative solutions providing hands-on training
Maintain advanced knowledge of at least one of Paycor’s core software, best practices and issues
Demonstration level experience in most ancillary products
Coordinate with internal partners on projects that impact multiple product platforms
Leverage Paycor product and platform expertise as a stakeholder with the Product teams with technical recommendations on solutions and enhancements specific to the customers’ business need
Project planning by completing evaluation, scoping and preparation of billable projects
Ability to determine root cause and develop corresponding action plan with technology solutions, other services, and best practices to address mid- and long-term needs
Participate in cross-functional activities to help drive adoption of consistent processes and support methodology
Collaborate with Learning as new products are developed and existing platforms are enhanced to improve internal training and preparedness
Assist leadership with escalated project work, including consultation with customers to improve retention and customer satisfaction
Actively participate in and contribute to staff meetings, training, and team initiatives
Maintain a working environment that is energized and consistently demonstrates the Paycor service commitment, set good work example for others
Other duties as assigned

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.

Bachelor’s degree in Business or related field
3-5 years of related industry experience; prior experience in HCM or Paycor preferred
Proven leadership and project management skills
Strong analytical, organizational and time management skills
Demonstrates agility in a fast-paced, service-oriented position
Strong interpersonal, verbal and written communication skills
Excellent understanding of MS Office products
Payroll, Time and HR Application software experience strongly preferred
Prior experience in training environment; utilizing on-line tools preferred

Paycor Total Rewards

We are proud to provide best-in-class benefits delivering a personal and professional experience that meets you where it matters most - the well-being of you and your loved ones.

Highlights include:

A flexible virtual-first work philosophy
An initial equity award in Restricted Stock Units (RSUs) for all new Associates and on-going award opportunities to participate in the value created through Paycor's growth
401(k) with $.65 match for every dollar contributed up to 6% of eligible pay
Generous paid time off in addition to 10 paid holidays (including YOUR Holiday to celebrate a day or holiday you hold special)
Three medical plan options – including a $0 cost option and travel & lodging support to ensure access to medical care
Paid leave for birth parents, non-birth parents, elder caregivers, and military support
Sabbatical opportunities for tenured Associates
Employee Stock Purchase Plan, which enables you to buy PYCR stock at a 15% discount
Inclusive and accessible Employee Assistance Program (EAP) to help with everyday challenges

We also offer competitive compensation determined by each individual's relevant experience, skills, and education. We anticipate the base pay for this position to be between $48,600.00-$77,784.00/year. In addition to base pay, Paycor Associates are eligible for a performance-based annual bonus or commission, depending on their position. If your desired salary falls outside of these rates, we hope you'll still apply as there may be other positions that better align.

For more information about our total rewards, please visit www.mypaycorbenefits.com

By Paycor

Paycor is a leading HR software technology company trusted by more than 29,000 customers. We believe that business leaders need help and that’s where we come in. Paycor empowers leaders to build winning teams.

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