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Technical Account Manager- West Coast

Axonius is the cybersecurity asset management platform that gives organizations a comprehensive asset inventory, uncovers gaps, and automatically validates and enforces policies. Deployed in minutes, the Axonius cyber asset attack surface management (CAASM) solution integrates with hundreds of data sources to give customers the confidence to control complexity by mitigating threats, navigating risk, decreasing incidents, automating response actions, and informing business-level strategy. Hundreds of customers worldwide like The New York Times, Schneider Electric, and AB InBev trust Axonius to control complexity.

Headquartered in New York, New York, Axonius employs over 600 people worldwide and achieved unicorn status in early 2021. Axonius has been recognized with the Great Place to Work Certification™, was named one of Fortune's 2021 Best Small and Medium Workplaces™, and was named to Dun's Best Start Up Companies to Work for Over 100 Employees. Most recently, Axonius was also named to the 2021 and 2022 Forbes Cloud 100 list of the top 100 private SaaS companies in the world, as well as named to Inc. magazine's 2022 Best Workplaces, and was ranked #3 on the 2022 Deloitte Technology Fast 500 list. Axonius has been cited as the fastest growing cybersecurity company in history by revenue.

We are growing rapidly and are looking for superstars who value growth, team, humility and winning!

Axonius is the cybersecurity asset management platform that offers organizations a comprehensive asset inventory, uncovers coverage gaps in security solutions, and automatically validates and enforces security policies. Axonius is deployed in minutes, seamlessly integrating with over 250 security and management solutions, improving cyber security and IT & cyber hygiene immediately. Covering millions of devices for customers like the New York Times, Schneider Electric, Landmark Health, AppsFlyer, and many more, Axonius was named "Most Innovative Startup of 2019" at the prestigious RSAC Innovation Sandbox, and was listed on the CNBC Upstart 100 list and Forbes 20 Rising Stars.

As part of our rapid growth we are looking for a Technical Account Manager to join our team! As a Technical Account Manager, you will be our customer's main point of contact in growing their use of the product, helping them find new use cases and their liaison with support and engineering. Ultimately, you would be responsible for making sure they are a satisfied and happy Axonius customer.

Responsibilities

  • Train customers on how to use the product.
  • Confidently demonstrate all new features as they are added.
  • Build customer relationships and ensure the relationships remain a positive experience.
  • Proactively engage with customers to find additional use cases for their environment.
  • Conduct regular meetings and QBRs with both the technical and executive customer teams.
  • Work with customers and the product team on feature requests and ensure their expectations are met in a timely manner.
  • Triage escalations of tickets from the customer support team and engage the appropriate resources to expedite a resolution for the customer.

Requirements:

  • At least 3 years industry experience in a customer facing role within software and/or technology
  • Strong understanding of how Internet protocols work (HTTP/HTTPS, SMTP, SSH, SMB, FTP, Telnet, LDAP/LDAPS etc.)
  • Basic understanding of data formats and structures (JSON, CSV, SQL/NoSQL, etc.)
  • Knowledge of networking topology, network configuration and components (firewalls, routers, etc.), endpoint security technologies (AV, EDR, malware detection etc), cloud security principles, and vulnerability management
  • Strong verbal and written communication skills
  • Capable of presenting technical information to technical and non-technical audiences
  • Self driven problem solver who thrives in a fast paced environment
  • Provide a customer focused approach and a strong sense of ownership over customer results
  • Basic understanding of Python
  • Demonstrate critical thinking skills

Advantages:

  • Experience building and delivering a technical partner enablement program
  • Familiarity with API's and their practical application in a real world environment
  • Intermediate knowledge of coding in Python, Bash, Batch, and/or Powershell
  • Understanding of data sets and how to effectively extract useful information

At Axonius we support a diverse and inclusive workplace and believe in equal employment opportunity. We welcome people of different backgrounds, experiences, abilities and perspectives, regardless of race, color, ancestry, religion, age, sex, gender identity, national origin, sexual orientation, citizenship, marital status, disability, or Veteran status.

Compensation will be based on individual education, qualifications, and experience. The salary range is from $110,000 to $115,000 annually plus an annual bonus, equity, and attractive benefits.


A little more about Axonius:

  • We are a remote-first culture. We have offices in New York and in Tel Aviv, but the majority of our employees are working from home across the US and Internationally.
  • Our people aren't just great professionals, they are great people. We are all here to support each other, ready to help and do what's best for the entire company.
  • Focus on Career growth. We love seeing our people grow into new roles and work hard to ensure everyone sees and can realize a long term career path here at Axonius.

At Axonius we support a diverse and inclusive workplace and believe in equal employment opportunity. We welcome people of different backgrounds, experiences, abilities and perspectives, regardless of race, color, ancestry, religion, age, sex, gender identity, national origin, sexual orientation, citizenship, marital status, disability, or Veteran status.

Axonius Glassdoor Company Review
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Axonius DE&I Review
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CEO of Axonius
Axonius CEO photo
Dean Sysman
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Our Company Values are the very essence of what makes Axonians "Axonians." They’re a reflection of everything we embody. Everything we stand for, believe in, and value as a global group of individuals working together to achieve audacious goals. ...

46 jobs
FUNDING
TEAM SIZE
DATE POSTED
January 26, 2023

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