Technical Customer Service Representative | Insurance (Property & Casualty) | Operations Management

Company Overview and Culture
EXL (NASDAQ: EXLS) is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together deep domain expertise with robust data, powerful analytics, cloud, and AI, we create agile, scalable solutions and execute complex operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media, and retail, among others. Focused on creating value from data for driving faster decision-making and transforming operating models, EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect. Headquartered in New York, our team is over 40,000 strong, with more than 50 offices spanning six continents. For information, visit www.exlservice.com.

For the past 20 years, EXL has worked as a strategic partner and won awards in its approach to helping its clients solve business challenges such as digital transformation, improving customer experience, streamlining business operations, taking products to market faster, improving corporate finance, building models to become compliant more quickly with new regulations, turning volumes of data into business opportunities, creating new channels for growth and better adapting to change. The business operates within four business units: Insurance, Health, Analytics, and Emerging businesses.

EXL Premium Audit, a leader in the field, can complete all levels of premium audits on all auditable exposure types. We train our 450+ highly skilled professionals worldwide utilizing our industry-leading training platform and curriculum. This expertise is combined with a technology-enabled proprietary platform, with predictive modeling capabilities. Using a Premium Audit selection model, the team can predict the likelihood of policy misclassification, automatically assign audit methods to save carriers time and money, and use machine learning to continuously improve correlation and prediction accuracy.

EXL Premium Audit is seeking a Technical Customer Service Representative that will work remotely from a home office for the EXL Premium Audit Division.

This is an entry level to intermediate position with excellent customer service skills handling disputes and re-opens for large national customers.

Role and Responsibilities:

• Answers Customer Service phone line, appropriately manages the call, document’s progress notes in the file as applicable.
• Notifies Current Auditor or Branch Manager concerning specific items.
• Escalates to themselves and completes the audit at the insured’s request.
• Completes Premium Audits for Property & Casualty commercial insurance policies-Workers’ comp and General Liability.
• Works directly with the policyholder by phone to obtain payroll and other accounting record information and details about their business to apply correct classifications and exposure amounts for these policies.
• Communicates with agents, brokers and carriers as needed.
• Manages inventory escalated to themselves to meet customer time service and quality requirements.

Qualifications:

• Effective diplomatic oral and written communication skills.
• Basic working knowledge and understanding of generally accepted accounting and bookkeeping practices.
• Strong organization and time management skills. Ability to handle time sensitive urgencies.
• Customer service focused, working directly with the public via phone and email.
• Strong computer and typing skills.
• Detail oriented and ability to interpret information.
• Self-motivated and able to work with minimal supervision.
• Experience working in commercial lines (Property & Casualty) insurance.

EEO/Minorities/Females/Vets/Disabilities

Base Salary Range Disclaimer: The base salary range represents the low and high end of the EXL base salary range for this position. Actual salaries will vary depending on factors including but not limited to: location and experience. The base salary range listed is just one component of EXL's total compensation package for employees. Other rewards may include bonuses, as well as a Paid Time Off policy, and many region specific benefits.

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