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Technical Engagement Manager - job 2 of 2

HackerOne is looking for a Technical Engagement Manager to join our team and help some of our largest customers run their hacker-powered vulnerability assessment and penetration testing programs! This is a perfect role for someone who deeply understands the penetration testing process, has knowledge of common security vulnerabilities, and enjoys working with customers to improve their security posture while engaging daily with our global community of hackers. As a Technical Engagement Manager, you own the technical delivery and implementation of all penetration testing and vulnerability assessment products. You will work closely with customers large and small to scope, plan, schedule, and report on penetration testing projects.

This is a technical delivery role inside the Customer Success department and reports directly into the Head of Security Assessments. The job can be performed remotely from anywhere in the United States or Canada.

Your Journey at HackerOne

    • Plan and run multiple complex Pentest and Challenge engagements across various customers, coordinating with both customers and the H1 Pentester Community
    • Help customers scope out large and complex Pentest engagements
    • Develop test plans for H1 Pentest programs and H1 Challenges that align with customer goals and drive desired outcomes and results
    • Maintain existing and develop new testing methodologies across various different types of attack surface
    • Represent HackerOne’s Assessment delivery process and methodology to our customers’ business leaders and executives
    • Expectation setting and clear communication with key stakeholders both internally and in our customer organizations
    • Work with the H1 Community team to schedule and staff each engagement with the best-suited Pentesters
    • Collect and organize assessment scope and documentation, confirm access to assets and working credentials for the Pentesters in advance of Pentest launch
    • Work alongside many great Lead Pentesters from our global Pentester Community
    • Collaborate Pentesters during testing to ensure full coverage of the defined scope, provide support and testing updates to customers, and handle any escalations that may come up during the engagement
    • Ensuring quality & technical accuracy for all customer deliverables produced during an engagement
    • Drive on-time and satisfactory delivery of each engagement
    • Present technical findings and vulnerability details to our customers’ business stakeholders during Pentest and Challenge wrap-up calls
    • Active SME contribution in bringing new Assessment types to market

Who You Are

    • 4+ years of experience delivering penetration testing engagements in several core competency areas including web applications, mobile applications and networks
    • 3+ years experience in a customer-facing role
    • Have a mature understanding of coverage and risk as an outcome of Pentesting as it relates to product security posture and business needs
    • Deep understanding of vulnerabilities, common attack vectors and how to resolve them
    • Demonstrated ability to translate complex technical concepts into language that is understood by non-technical audiences
    • Relevant offensive security certifications preferred (eg: OSCP, OSCE, CEH, CompTIA Security+)
    • Contributions to the security community such as research, public CVEs, bug-bounty recognitions, blogs, etc. is a plus
    • You are keen on adopting best practices from the best in the world, while also relentlessly innovating to bring security into the modern, digital-first era
    • You believe “Because this is how we’ve always done it” may just be one of the most dangerous phrases in existence
    • HackerOne is a digital first company, and all employees must be able to work and excel in a remote environment
Employment at HackerOne is contingent on a background check.

HackerOne is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, pregnancy, disability or veteran status, or any other protected characteristic as outlined by international, federal, state, or local laws.

This policy applies to all HackerOne employment practices, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. HackerOne makes hiring decisions based solely on qualifications, merit, and business needs at the time.

HackerOne Values
HackerOne commits to maintaining a strong, inclusive culture built for our employees and our community of hackers. We are driven by our five core values. We recognize that our mission is bigger than us, and therefore act with integrity at all times. As a team, we believe that transparency builds trust so we default to disclosure in our communications. Each individual executes with excellence, creating an environment of greater alignment and greater autonomy. We win as a team and respect all people to empower everyone to learn from each other, innovate, and grow.

What We Do
HackerOne closes the security gap between what organizations own and what they can protect. HackerOne's AttackResistance Management blends the security expertise of ethical hackers with asset discovery, continuous assessment, and process enhancement to find and close gaps in the ever-evolving digital attack surface. This approach enables organizations to transform their business while staying ahead of threats. Customers include The U.S. Department of Defense, Dropbox, General Motors, GitHub, Goldman Sachs, Google, Hyatt, Lufthansa, Microsoft, MINDEF Singapore, Nintendo, PayPal, Slack, Starbucks, Twitter, and Yahoo. In 2021, HackerOne was named as a ‘brand that matters’ by Fast Company.

HackerOne is Digital First
Our work is optimized for asynchronous collaboration, knowledge management, and decision-making. HackerOne is creating an industry, and to do that, we must employ the most creative, forward-thinking distributed talent in the market. Our remote model allows employees to contribute to our mission while providing time and location flexibility which are core elements to a healthy relationship between professional and personal pursuits.

#LI-Remote
#LI-EG1
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CEO of HackerOne
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Marten Mickos
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HackerOne is leading a cybersecurity platform that connects businesses with penetration testers and cybersecurity researchers. HackerOne's customers include The U.S. Department of Defense, Google, GitHub, Microsoft, Nintendo and more.

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DATE POSTED
March 29, 2023

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